Club Manager

Planet Fitness - Gainesville, FL; Gainesville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

A leading fitness franchise is looking for a Club Manager in Gainesville, FL. The role involves overseeing gym operations to deliver an exceptional member experience and managing a high-performing team. Key responsibilities include staff recruitment, training, ensuring facility safety, and maintaining cleanliness. The ideal candidate will have strong customer service and leadership skills, along with experience in a fitness environment. A high school diploma and CPR Certification are required for this dynamic position.

Qualifications

• Must have superior customer service skills, preferably in the fitness sector.
• Experience as a Club Manager or Assistant Manager at Planet Fitness is preferred.
• Must be enthusiastic, energetic, and hard-working.

Responsibilities

• Oversee gym operations to ensure a positive member experience.
• Recruit, hire, train, and develop staff.
• Ensure cleanliness and safety of the facility.

Skills

Superior customer service skills

Problem resolution skills

Leadership

Education

High school diploma/GED equivalent

Current CPR Certification

Tools

Microsoft Suite

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Nationally Certified Personal Trainers, and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

Staff Management

• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.

Front Desk Related Activities

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications / Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Club Manager or Assistant Manager at Planet Fitness preferred
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.