General Manager

FALL CREEK FARM & NURSERY; Palm Bay (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Monthly bonuses

401(k) plan

Comprehensive benefits

Job summary

Trulieve is seeking a General Manager to lead store personnel, manage inventory, and drive key metrics while ensuring daily operations run efficiently. The role emphasizes regulatory compliance and delivering an exceptional customer experience.

The position requires experience in retail management, strong leadership, and a focus on service standards. The company offers a comprehensive benefits package and opportunities for bonuses.

Qualifications

• Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience.
• Prior management experience in retail and/or customer service is a plus.
• Must have prior cash handling experience.
• Must possess the ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism.
• Able to communicate in conversational English and operate electronic equipment.
• Proven ability to analyze data and inform policies and procedures.

Responsibilities

• Plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state-specific regulations.
• Review, communicate and ensure compliance with all company SOPs and changes.
• Evaluate employee performance and identify hiring and training needs.
• Provide coaching and development to the team focused on service standards and accountability.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations.
• Maintain professional relationships with business partners.
• Schedule within the labor budget to meet business needs.
• Maintain confidentiality and compliance.
• Perform other tasks assigned by management.

Skills

Leadership

Cash handling

Coaching & training

Communication

Confidentiality

Team management

Customer service

Education

Bachelor's degree preferred

Tools

POS systems

Inventory management software

Job description

Join Trulieve - Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized onTIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

Join Trulieve - Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized onTIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 20584

Remote Work Available: No

Job Title: General Manager

Department: Retail

Reports To: Area Manager

FLSA Status: Regular-Exempt

Benefits: Includes opportunities for monthly bonuses,401(k) plan, and a comprehensive benefits package

ROLESUMMARY

TheGeneralManager willbe responsible forleadership and supervision of store personnel, inventorytracking and management, achieving key performancemetricsand ensuringtheefficientdailyoperations of the store.This roleis responsible forensuringregulatory compliancewhile deliveringexceptionalcustomer experience.

KEYDUTIESANDRESPONSIBILITIES

• Plan and implement strategies to driveservice standards and positive sales results
• Maintainbrand standardsin visual merchandising
• Ensure consistentregulatory compliancewith all state specificregulations
• Review, communicate and ensure compliance withall company SOPsand assure that any changes are communicated to employees
• Evaluateemployeeperformanceandidentifyhiringandtrainingneeds
• Provide coaching, training, and developmentto the team that is focused on company service standards and accountability to meetspecific objectives
• Monitorandmaintainstoreinventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Schedule effectively withinlaborbudget to meet the needs of the business
• Maintainstrictconfidentialityandcompliance
• Perform other tasks that have been assigned by management

SKILLSANDQUALIFICATIONS

• Bachelor'sdegreepreferred,fouryearsrelatedexperienceand/ortraining orequivalentcombinationofeducationandexperience
• Priormanagementexperience,preferably inretailand/orcustomerserviceareais aplus
• Musthavepriorcashhandlingexperience
• Mustpossesstheabilitytotrain,developandevaluateateam of40+employees
• Strong interpersonal skillsand professionalism to communicate with all levels of management and staff; abilityto upholda strictlevelof confidentialityand discretion
• Able to communicate in conversational Englishtowork effectively with customers and team members,operateelectronicequipment(computer,scanner, printer,etc.),comprehendsafetyprocedures,andutilizetelecommunicationdevices
• Provenabilitytoanalyzedataanddrawappropriateconclusionstoinformpolicies andprocedures
• Abilitytointeract with customers and team members respectfully and politely

ADDITIONALMINIMUMQUALIFICATIONS

• Mustpossessavaliddriver'slicenseand passaMVRbackground check (delivery locations only)
• Mustbeabletopassalevel1andlevel2backgroundcheck
• Mustbeatleast21yearsof age
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
• Must be able to relate to and work withpatrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

PHYSICALREQUIREMENTs

While performing the duties of this job, the employee is:

• Constantly required to move/traverse throughout entire facility, includingtightspaces
• Accurately communicate and exchange sensitive information and ideas with others, including members of the public;observe/inspect details at varying ranges;operatecomputing devices
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs.; ascend/descend stool/ladder/steps; positionself and/orobjects at floor level (e.g., crouch, stoop, kneel, crawl)
• Must have visual and auditory acuity with or without aids to perform all functions of the position
• Occasionally required to remain in a seated position

WORKSCHEDULE

45+hours weeklywithflexiblehoursdependingonstoreneeds.Mustbeavailabletoworkevenings,weekends,andholidays.

Equal Opportunity Employer Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.