General Manager

Chiefs Fit; Overland Park (KS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Commission

Bonus based on performance

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Job summary

A fitness service provider is seeking a General Manager for its Overland Park location. The GM will lead member services, drive sales, and develop a high-performing management team. Key responsibilities include managing team and financial performance, engaging with members, conducting staff training, and ensuring compliance with club standards. The role requires flexibility in working hours, including evenings and weekends, to meet the club's needs. Competitive salary with benefits including health insurance and performance-based bonuses.

Qualifications

• Demonstrated ability to lead and manage teams effectively.
• Experience in driving sales and enhancing member experiences.
• Strong organizational and communication skills.

Responsibilities

• Manage club team and financial performance.
• Drive sales efforts across all club services.
• Engage with members and resolve concerns professionally.
• Conduct training and development for team members.
• Ensure compliance with club procedures.

Skills

Management skills

Sales expertise

Training and coaching

Customer service

Team building

Job description

Benefits:

• Commission
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

JOB TITLE: General Manager

COMPANY: Chiefs Fit

POSITION OVERVIEW

Under the supervision of senior leadership, the General Manager (GM) leads and manages the member service functions within the club to provide the best guest and member experience, and team member environment. The GM recruits, hires, trains, and develops a diverse, high performance management team and prides leadership and direction to ensure the team achieves goals in a way that reflects the company values. The GM creates club strategy, execution of company initiatives, including responsibility for communicating and upholding company policies, standards and delivering on our commitment to a clean, friendly, and well‑maintained club.

KEY RESPONSIBILITIES

• Management of club team and financial performance
• Drive all sales efforts within the club including personal training, recovery services, new member sales, EFT, retail, and supplements

Member and Guest Experience

• Proactively engage club member base, regularly greet, and interact with members, and conduct member satisfaction surveys under company guidelines.
• Resolve member concerns and complaints in a professional manner within club parameters
• Instill a sense of common responsibility and teamwork across club functions

Staffing and Development

• Maintain a fully engaged and high performing department head team that aligns with company values and goals
• Train and coach team members, including conducting planning sessions and performance reviews. Review, approve and provide recommendations regarding personnel actions including hiring, promotion, discipline, and termination
• Lead club meetings to review performance and offer direction, motivation, and guidance toward achieving individual and company goals
• Implement, supervise, and direct regular training to ensure all club employees are trained in sales SOPs, and other company policies
• Instill a sense of common responsibility and teamwork across club functions to maintain positive member and team member experience. Ensure that all department heads and assistant department heads are "cross‑trained" on the fundamental aspects of each other's positions
• Create and conduct team building activities including participation in recognition programs

Club Administration and General

• Implement promotions and merchandising
• Follow‑up with compliance checks by monitoring club systems and team member performance
• Ensure that systems procedures are accurately followed: Member check‑in, telephone inquiry, guest processing, In Touch management, membership cards, fitness scheduling, etc
• Daily reviews of new member agreements with sales team

Team Member Experience

• Utilize club systems to select, interview, and hire
• Train & develop department heads according to SOPs and objectives
• Conduct weekly (or as‑needed) meetings with direct reports to review performance and offer guidance toward achieving individual and company goals. Offer career growth and advancement opportunities
• Mediate club employee relations matters for team members
• Counsel staff and consult with corporate support for additional direction

WORK SCHEDULE

This is a full‑time, management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.