General Manager

Pearle Vision; Oakbrook Terrace (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Pearle Vision is seeking a General Manager to drive profitable sales growth while delivering an outstanding patient experience. You will lead a high-performing team in a fast-paced environment, coordinating with doctors and leadership to stay ahead of industry changes.

The role emphasizes ownership, accountability, and ongoing staff development to improve patient care and clinic performance. A strong leadership presence is essential for success in this position.

Qualifications

• Bachelor’s degree in retail operations or equivalent experience.
• Experience leading teams in a high-volume, fast-paced retail/medical environment.
• Ability to train, coach, and develop staff with a patient-focused mindset.

Responsibilities

• Oversee daily clinic/retail operations and ensure smooth workflow.
• Drive revenue growth and improve overall performance.
• Lead, coach, and develop staff across front desk and clinical roles.
• Optimize scheduling, patient flow, and experience.
• Identify inefficiencies and implement better systems and processes.
• Hire, train, and retain strong team members.
• Build and maintain relations with doctors and leadership.
• Track performance and hold the team accountable.

Skills

Leadership

Sales growth

Coaching

Recruitment

Communication

Risk-taking

Computer skills

Education

Bachelor’s degree in retail operations

Job description

ABOUT US

This is not just a job..........it's a career path with endless possibilities in a vast and growing field that straddles both retail and medical industries. The work you do will be challenging yet rewarding. We believe you can find purpose, meaning, and the chance to be part of something bigger than yourself.

If you want a better sense of our culture and patient experience, check out our Google reviews.

WHAT WE ARE LOOKING FOR

This is not a passive management role. You will be hands-on in running the business, driving efficiency, improving systems, and leading a high-performing team in a high-volume, fast-paced environment. Collaborate with a team of doctors and leadership to stay ahead of the curve by pivoting effectively as the environment changes. A strong leadership presence with the ability to take ownership and drive results. Healthcare, dental, med spa, or retail operations experience is a plus.

We’re looking for strong leadership to own day-to-day operations, team performance, and continued growth.

GENERAL FUNCTION

The General Manager's primary responsibility is to drive profitable sales growth by delivering an outstanding patient experience. The manager leads the team in a positive, productive environment and models exemplary patient care. The manager also develops and maintains outstanding associate and doctor satisfaction and retention.

MAJOR DUTIES & RESPONSIBILITIES

• Oversee daily clinic operations and ensure smooth, efficient workflow
• Drive revenue growth and improve overall performance
• Lead, coach, and develop staff across front desk and clinical roles
• Optimize scheduling, patient flow, and experience
• Identify inefficiencies and implement better systems and processes
• Hire, train, and retain strong team members
• Build and maintain strong relationships with doctors and leadership
• Track performance metrics and hold the team accountable

KNOWLEDGE & SKILLS

• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train (through practice and role-play), coach, and develop excellent, patient-focused, sales-results-oriented associates.
• Demonstrated ability to deliver an outstanding experience during direct patient interactions.
• Ability to recruit and select associates and doctors.
• Ability to communicate enthusiastically and concisely to meet/exceed patient expectations.
• Willingness to take calculated risks
• Computer experience and agility.

EDUCATION

Bachelor's degree or comparable experience in retail operations.

The incumbent or successful candidate must meet the position requirements above to perform the essential functions of this position and achieve the outcomes/results indicated in this position description. The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.