General Manager

Pearle Vision - Orland Park/Oakbrook Terrace; Illinois; On-site; USD 70,000 - 110,000; Full time

Job summary

Pearle Vision in Illinois seeks a General Manager to drive profitable sales growth and deliver an outstanding patient experience. You will lead a high-performing team in a fast-paced environment, partnering with doctors and leadership to stay ahead of change.

You will oversee daily operations, optimize scheduling and patient flow, hire and develop staff, and build strong relationships to ensure patient satisfaction and business success.

Qualifications

• Bachelor's degree or comparable experience in retail operations.
• Proven track record of sales growth and targets.
• Ability to train, coach, and develop staff.
• Strong patient-focused service during interactions.
• Recruit and select associates and doctors.
• Clear, enthusiastic communication with patients.
• Comfort with calculated risk taking and process improvement.
• Computer literacy and adaptability.

Responsibilities

• Oversee daily clinic operations and ensure smooth workflow
• Drive revenue growth and improve overall performance
• Lead, coach, and develop front desk and clinical staff
• Optimize scheduling, patient flow, and experience
• Identify inefficiencies and implement better systems
• Hire, train, and retain strong team members
• Build relationships with doctors and leadership
• Track performance metrics and accountability

Skills

Sales growth

Staff coaching

Patient experience

Recruitment

Communication

Risk taking

Computer literacy

Education

Bachelor's degree or comparable experience in retail operations

Job description

ABOUT US:

This is not just a job..........it's a career path with endless possibilities in a vast and growing field that straddles both retail and medical industries. The work you do will be challenging yet rewarding. We believe you can find purpose, meaning, and the chance to be part of something bigger than yourself.

If you want a better sense of our culture and patient experience, check out our Google reviews.

WHAT WE ARE LOOKING FOR:

This is not a passive management role. You will be hands-on in running the business, driving efficiency, improving systems, and leading a high-performing team in a high-volume, fast-paced environment. Collaborate with a team of doctors and leadership to stay ahead of the curve by pivoting effectively as the environment changes. A strong leadership presence with the ability to take ownership and drive results. Healthcare, dental, med spa, or retail operations experience is a plus.

We’re looking for strong leadership to own day-to-day operations, team performance, and continued growth.

GENERAL FUNCTION:

The General Manager's primary responsibility is to drive profitable sales growth by delivering an outstanding patient experience. The manager leads the team in a positive, productive environment and models exemplary patient care. The manager also develops and maintains outstanding associate and doctor satisfaction and retention.

MAJOR DUTIES & RESPONSIBILITIES:

• Oversee daily clinic operations and ensure smooth, efficient workflow

• Drive revenue growth and improve overall performance

• Lead, coach, and develop staff across front desk and clinical roles

• Optimize scheduling, patient flow, and experience

• Identify inefficiencies and implement better systems and processes

• Hire, train, and retain strong team members

• Build and maintain strong relationships with doctors and leadership

• Track performance metrics and hold the team accountable

KNOWLEDGE & SKILLS:

• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train (through practice and role-play), coach, and develop excellent, patient-focused, sales-results-oriented associates.
• Demonstrated ability to deliver an outstanding experience during direct patient interactions.
• Ability to recruit and select associates and doctors.
• Ability to communicate enthusiastically and concisely to meet/exceed patient expectations.
• Willingness to take calculated risks
• Computer experience and agility.

EDUCATION:

Bachelor's degree or comparable experience in retail operations.

The incumbent or successful candidate must meet the position requirements above to perform the essential functions of this position and achieve the outcomes/results indicated in this position description. The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.