General Manager

Mr.-Gatti; Norman (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Gatti's Pizza in Norman, OK is seeking an experienced General Manager to oversee day-to-day restaurant operations, coach and train staff, and ensure guests receive a quality product in a clean, friendly environment. You will manage staffing, recruit hourly employees, monitor financial results, and develop short- and long-term plans aligned with company objectives.

Strong leadership, communication, and problem-solving skills are essential.

Qualifications

• Leadership and guest service skills required.
• Ability to make sound decisions and follow through.

Responsibilities

• Oversee day-to-day restaurant operations.
• Recruit and develop hourly staff.
• Monitor financial performance and reports.
• Ensure product quality, safety, and cleanliness.
• Maintain scheduling and office organization.

Skills

Leadership

Guest service

Decision-making

Organizational skills

People management

Education

High School or GED

College degree a plus

Job description

Gatti's Pizza is looking for an experienced General Manager for the overall management of the day-to-day restaurant operations. The General Manager is responsible for the on-going coaching, motivating and training of employees and for ensuring Guests are served a quality product in a clean and friendly environment.

Essential Functions

• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Manages recruitment of hourly employees.
• Initiates and follows through on corrective action of hourly employees.
• Ensures development of hourly employees, including maintaining an environment that fosters employee motivation, development and training.
• Ensures all employees follow established guidelines for product quality, availability, and excellence.
• Manages inventory, ordering and receiving.
• Practices prescribed facility cleanliness, maintenance, and safety practices.
• Manages in compliance with Gatti’s policies and procedures and all local, state and federal regulations.
• Monitors the performance of the restaurant through analysis of financial reports and results on Mystery Shop scores. Initiates corrective action as required.
• Handles the development of short and long term financial and operational plans for the restaurant in support of corporate objectives.
• Maintains a labor schedule that meets customer demand.
• Maintains weekly paperwork, cleanliness and organization of the office, and with enforcing company policies.
• Maintains product and service quality standards by conducting evaluations and investigating any complaints. Initiates corrective action as required.
• Recommends local store marketing programs to build sales and implements programs as directed.
• Ensures the security and safety of the restaurant, its Guests and Employees.
• Holds employees and self-accountable for methods, standards, and results.
• Special projects as directed.
• Any other duties deemed necessary.

Experience and Skills

Experience And Skills Required

• High School or GED. College degree a plus.
• Minimum two (2) years management experience in the food service industry, hospitality industry, or retail industry. Must be at least 18 years old.
• Demonstrates strong leadership and guest service skills.
• Demonstrates sound reasoning and follow-through in decision-making processes.
• Demonstrates excellent organizational, financial and problem-solving skills.
• Ability to attract, train, retain, and motivate quality employees.
• Ability to work in a dynamic, fast-paced environment.
• Must be food safe certified.

Required Technical Skills

• Exposure to compiling, preparing, and maintaining store level P&L statements, budgets, and cost controls.
• Basic knowledge of PC functions in order to prepare and various computerized store reports.
• Exposure to handling OSHA, EEOC, FLMA, FLSA, and Health Department matters.
• Ability to communicate well, both orally and in writing.
• Ability to coach and direct employees.
• Understanding of 'back of house' and 'front of house' operations.

IMPORTANT: APPLICANTS PLEASE READ Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.

PLEASE NOTE: Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll- free, at 1-866-4-USA-DOL.