General Manager

Lineage Logistics; Norfolk (VA); On-site; USD 99,000 - 178,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life and disability insurance

401k retirement plan

Paid time off

Bonus eligibility

7 holidays

Job summary

Lineage Logistics in Norfolk, VA seeks an Operations Manager to direct a mid‑sized warehouse, oversee daily activities, and drive KPI performance including labor-to-revenue, truck turn times, and customer service. The role requires a Bachelor's degree or equivalent, 4+ years in operations management, and expertise in WMS and Lean/Six Sigma.

You will lead, train, and develop staff, manage budgets, and ensure safety standards are met.

Qualifications

• Bachelor's degree or equivalent work experience.
• 4+ years' Operations Management experience in Supply Chain or related field.
• Experience with continuous improvement processes such as Six Sigma and/or LEAN.
• Proven ability to lead, train, and develop people in operation roles.
• Proficient with Microsoft Office Suite and Warehouse Management Systems (WMS).

Responsibilities

• Direct, recruit, train, develop, and provide performance feedback to direct reports.
• Achieve company performance goals including KPIs like Labor to Revenue (LTR) and customer service standards.
• Review and analyze warehouse activities and costs to drive process improvement.
• Collaborate with Sales in marketing and account development, including planning strategies and negotiating contracts.
• Monitor budgets, capex, and space utilization to meet targets.

Skills

Leadership

Strategic planning

Operations management

Lean Six Sigma

WMS experience

Budgeting

Communication

Education

Bachelor's degree or equivalent

Tools

WMS (Warehouse Management System)

Microsoft Office

Lean/Six Sigma tools

Job description

Provide strategic direction and operational support to meet the established goals for a small to medium sized warehouse which carries a broad scope of responsibilities and complexity. Operate facility while following all regulatory and company safety standards, policies, and procedures.KEY DUTIES AND RESPONSIBILITIESDirect, recruit, train, develop, and provide performance feedback to direct reports to ensure productivity, efficiency, and effectivenessAchieve company performance goals including internal and external Key Performance Indicators (KPIs), such as Labor to Revenue (LTR), truck turn times, and customer service standardsReview and analyze all warehouse activities and costs to drive process improvementCollaborate with Sales Manager in marketing and sales efforts, including planning new account strategies, prospecting new accounts, sales calls, developing and quoting rates, negotiating contracts, and closing salesEstablish and ensure facilities have excellent focus on customer service and client relationshipsMonitor and control budgets, capital expenditures, material handling equipment and space utilization to meet corporate targetsFacilitate and support initiatives that ensure the proper receipt, storage, handling, and/or distribution of food to exceed Lineage safety and food quality standards as well as employee health and safetyADDITIONAL DUTIES AND RESPONSIBILITIESMINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)Bachelor's Degree or equivalent work experience4 years' Operations Management experience in Supply Chain or related fieldDemonstrated proficiency in development and implementation of strategy/annual plans (budget, operational performance, SOPs, workshops, etc.), and bottom-line cost/efficiency managementExperience with continuous improvement quality processes such as Six Sigma and/or LEANExperience managing, training, and developing people in operation rolesProficient computer skills, including Microsoft Office SuiteDemonstrated Experience working with Warehouse Management Systems (WMS)Excellent verbal and written communications skills including the ability to interact with internal and external customersAbility to lead discussions, make presentations and deliver technical results to a non-technical audienceExcellent analytical and problem-solving skills, including the ability to deal with ambiguityAbility to travel up to 25%Ability to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing company provided personal protective equipment and freezer gearMust be able to lift a minimum of 40 lbs./18kgs.; weight may be more dependent upon facilityMust be comfortable with various noise levels, at times, can be loudPay Range:$99,000.00 - $178,100.00Why Lineage?This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.BenefitsLineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.