General Manager

supreme fitness group; New York (NY); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Black Card gym membership

Medical insurance

401k

Discounts on merchandise

Discounts on tickets and attractions

Descripción de la vacante

Supreme Fitness Group, operator of Planet Fitness franchises, is seeking a Club General Manager in New York to oversee gym operations and deliver a Judgment Free member experience. You will lead a team of Assistant Managers, Members Service Representatives, Trainers and Custodians, driving service quality and financial performance.

You will recruit, train and motivate staff, schedule shifts, manage payroll and vendor relations, and ensure safety and cleanliness of the facility while promoting

Formación

• At least 1 year of management experience.
• At least 2 years of customer service experience.
• High energy with an upbeat attitude and strong communication skills.

Responsabilidades

• Create and maintain a welcoming atmosphere for members and guests and ensure excellent customer service.
• Recruit, hire and develop a high performing team including Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Schedule shifts to ensure full coverage and supervise payroll processing.
• Lead by example, train and coach staff to uphold PF values and goals.
• Oversee front desk operations, check-ins, tours and member signups, and manage facility cleanliness and safety.

Conocimientos

Management

Customer service

Team leadership

Staff training

Scheduling

Educación

High School diploma/GED

Herramientas

Basic computer proficiency

Descripción del empleo

The Club General Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgment Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.Essential Duties and ResponsibilitiesCreate and maintain a welcoming atmosphere for all members, prospective members and guests and ensure your team follows superior customer service guidelines.Recruit, hire, train and develop a high performing team consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.Schedule team and ensure all shifts are covered.Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.Administration and processing of all weekly employee payroll.Resolve employee issues or concerns, exercising diplomacy and professionalism.Escalate member, staff and club issues to Area ManagerInvolved in all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.Club cleaning and maintenanceTake prospective members on tours and new member sign up.Facilitate all member requests, issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and maintenance of facilityEnsure safety of team, members and club property.Determine and communicate equipment repair in a timely manner.Manage marketing efforts by ensuring that your team is aware and trained on all marketing promotions.Authorize expenditures and refunds. Make daily bank deposits, if applicable.Prepare all HR related forms and send to Corporate Payroll Team.Qualifications/RequirementsAt least 1 year management experience.At least 2 years customer service experience. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.Basic computer proficiency.A passion for fitness and health.High energy, with an upbeat and positive attitude!Punctual and reliable.Strong listener with the ability to empathize and problem solve.High School diploma/GED equivalent preferred.Must be 18 years of age or olderPhysical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will encounter cleaning chemicals during shift.Movement, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.Mission StatementAt Supreme Fitness Group, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.Job Benefits includeFree Black Card gym membership at all in-network locations. Use of gym facilities and all Black Card amenities.Benefits including: medical, 401k, and supplemental insurance.Discounts on merchandise sold at the club.Discounts on movie tickets, theme parks, hotels, attractions, and more.A fun, energetic work environment with a fast-growing organization.