Club General Manager

Planet Fitness - United FP Management, LLC; Fredericksburg (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading fitness franchise is seeking a Club General Manager responsible for overseeing gym operations, ensuring a high-quality member experience while leading a motivated team. The ideal candidate should possess superior customer service skills and previous experience as an Assistant Manager at Planet Fitness. This role includes staff training, payroll management, and marketing efforts. A valid CPR certification and a high school diploma/GED are required. Join us in helping others achieve their health goals within a supportive environment.

Qualifications

• Preferred experience in the fitness industry.
• Experience as an Assistant Manager at Planet Fitness.
• Over 18 years of age.

Responsibilities

• Oversee gym operations for a positive member experience.
• Lead and develop staff training.
• Manage payroll and employee scheduling.

Skills

Superior customer service skills

Leadership skills

Basic computer proficiency

Current CPR Certification

Education

High school diploma/GED

Job description

Club General Manager – Responsibilities

The Club General Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
  • Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for the largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications / Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Our Mission – About Planet Fitness

Planet Fitness is the largest and fastest‑growing franchisor of fitness centers in the United States, operating over 2,000 clubs worldwide and committed to providing an affordable, high‑quality fitness experience that empowers people to achieve their health goals.

Legal Notice

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.