Senior Operations Manager

Dave & Buster's Inc.; Kennewick (WA); On-site; USD 77,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Disability

Employee Assistance Program

401K matching plan

FREE food

FREE gameplay

Large leadership team

FUN work environment

Job summary

Dave & Buster's Inc. is seeking a Senior Manager to provide leadership and direction on strategic initiatives for front- and back-of-house operations under the General Manager.

You will drive revenue growth, control costs, and maintain high staff morale in a fast-paced restaurant/entertainment environment. You will lead a team to deliver outstanding guest experiences, manage schedules, and ensure compliance with operating standards.

Qualifications

• 5+ years of Restaurant/Hospitality experience.
• Proficient in managing cost of goods sold and labor.
• Ability to lead a team to create a memorable guest experience.
• Willingness to work weekends, nights and holidays.

Responsibilities

• Promote positive team relations and delegate managerial duties.
• Analyze financial reports and develop action plans to grow revenue and control costs.
• Ensure execution of staff training programs.
• Ensure staffing levels and management coverage meet business needs.
• Deliver an unparalleled guest experience through food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improve operational execution through adherence to standards.

Skills

Team leadership

Budget management

Guest experience

Communication

Fast-paced environment

Job description

Job Description

Job Description THE SENIOR MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager.

What we are looking for!

• You love working in a fast-paced, multi-faceted restaurant/entertainment scene
• You can communicate with the team members and guests in a way that inspires FUN!
• You thrive on instant satisfaction! There's nothing better than improving someone's experience or encouraging your team to elevate their performance
• You have never met a goal you can't beat
• You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
• The ability to oversee all aspects of the business - from the most minor details to the big picture

Requirements

• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

• Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Ensure the execution of staff training programs
• Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment

• Grow your career!
  • Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range

76872

90438

We are an equal opportunity employer and participate in E-Verify in states where required.