General Manager

Wolfgang Puck; New York (NY); On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Healthcare benefits

401(k) with match

Career growth

Leadership development

Brand prestige

Job summary

CUT by Wolfgang Puck New York seeks a seasoned General Manager to lead daily operations, drive hospitality excellence, and elevate guest experiences in a premier dining setting. You will shape a high-performing team, ensure financial performance, and partner with culinary leadership to deliver world-class service.

The role requires 5+ years in luxury dining leadership, exceptional people management, and a passion for creating memorable experiences in a fast-paced environment.

Qualifications

• Minimum 5+ years of General Manager or senior restaurant leadership experience in luxury hospitality or high-end dining.
• Experience leading a sophisticated dining operation with strong financial performance.
• Exceptional knowledge of food, beverage, service standards, and hospitality operations.
• Demonstrated ability to develop, coach, and retain talented teams.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Lead daily restaurant operations with a focus on hospitality, consistency, and attention to detail.
• Create and maintain a culture centered around teamwork, accountability, and professional growth.
• Develop, coach, and mentor restaurant leadership and service teams.
• Ensure service standards exceed guest expectations in a luxury dining environment.
• Drive financial performance through labor management, cost controls, revenue generation, and efficiencies.
• Build relationships with guests, VIPs, and stakeholders to create memorable experiences.
• Oversee private dining, events, and experiences to maximize revenue.
• Partner with culinary leadership to ensure seamless front-to-back of house execution.
• Monitor guest feedback and proactively identify opportunities to enhance the dining experience.
• Maintain compliance with company standards, health and safety regulations, and procedures.
• Support recruiting, onboarding, training, and retention initiatives to build a strong team.
• Champion Wolfgang Puck Fine Dining Group's culture, values, and excellence.

Skills

General management

Luxury hospitality

Team leadership

Financial acumen

Communication skills

Operational excellence

Job description

General Manager - CUT by Wolfgang Puck New York

The General Manager is the strategic and operational leader of CUT by Wolfgang Puck New York, responsible for driving operational excellence, delivering world-class hospitality, developing a high-performing team, and ensuring every guest experience reflects the elevated standards and culinary excellence associated with the Wolfgang Puck name.

This role oversees all aspects of restaurant performance, including service standards, financial results, team development, guest relationships, and daily operations. The ideal candidate is an experienced hospitality leader with a passion for luxury dining, strong business acumen, and the ability to inspire a team in a fast-paced, high-expectation environment.

The General Manager will lead with a commitment to creating memorable guest experiences, fostering a culture of excellence, and executing the vision of CUT while continuously elevating the restaurant’s reputation as one of New York City’s premier dining destinations.

About CUT by Wolfgang Puck, New York

Located in the heart of Tribeca at the Four Seasons Hotel New York Downtown, CUT by Wolfgang Puck brings together exceptional cuisine, refined service, and a sophisticated yet welcoming atmosphere. As Wolfgang Puck's first Manhattan location, CUT New York has become a destination for discerning locals, business leaders, and guests from around the world.

Wolfgang Puck Fine Dining Group is recognized globally for redefining the modern dining experience through exceptional cuisine, innovative hospitality, and a commitment to developing world-class teams. Our restaurants represent some of the most celebrated dining destinations in the industry, where passion, creativity, and excellence come together.

Key Responsibilities

• Lead daily restaurant operations with a focus on exceptional hospitality, consistency, and attention to detail
• Create and maintain a culture centered around teamwork, accountability, and professional growth
• Develop, coach, and mentor restaurant leadership and service teams
• Ensure service standards consistently exceed guest expectations in a luxury dining environment
• Drive financial performance through effective labor management, cost controls, revenue generation, and operational efficiencies
• Build strong relationships with guests, VIPs, and key stakeholders while creating memorable and personalized experiences
• Oversee private dining, special events, and restaurant experiences to maximize revenue opportunities
• Partner closely with culinary leadership to ensure seamless execution between front and back of house
• Monitor guest feedback and proactively identify opportunities to enhance the overall dining experience
• Maintain compliance with company standards, health and safety regulations, and operational procedures
• Support recruiting, onboarding, training, and retention initiatives to build a strong and engaged team
• Champion Wolfgang Puck Fine Dining Group's culture, values, and commitment to excellence

Qualifications

• Minimum 5+ years of General Manager or senior restaurant leadership experience in luxury hospitality, fine dining, or high-volume upscale restaurants
• Proven success leading a sophisticated dining operation with strong financial performance
• Exceptional knowledge of food, beverage, service standards, and hospitality operations
• Demonstrated ability to develop, coach, and retain talented teams
• Strong communication, organizational, and problem-solving skills
• Ability to thrive in a fast-paced environment while maintaining composure and professionalism
• Experience working with luxury hotels, celebrity chefs, or internationally recognized restaurant groups preferred
• Passion for creating memorable guest experiences and building a culture of excellence

What We Offer

• Competitive compensation package
• Comprehensive benefits including medical, dental, and vision coverage
• 401(k) program with company match
• Opportunities for career growth within Wolfgang Puck Fine Dining Group
• Access to leadership development and training programs
• The opportunity to lead a world-class restaurant team within one of the industry's most recognized hospitality brands

Disclaimer: This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Cut by Wolfgang Puck is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class.