General Manager

Crowne Plaza Phoenix Airport; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading hospitality management company seeks an experienced Lifestyle Hotel General Manager in New York. The role focuses on improving hotel profitability, guest satisfaction, and employee development. Responsibilities include conducting meetings, managing staff, and ensuring high service standards.

Qualifications

• Minimum 6 years of progressive hotel or related experience.
• Ability to exert physical effort up to 20 pounds occasionally.

Responsibilities

• Conduct weekly staff meetings and training sessions.
• Ensure departmental productivity and adherence to standards.
• Participate in sales efforts and client interactions.

Skills

Communication

Multitasking

Attentiveness

Education

4-year degree

2-year degree

Job description

Compensation: Yearly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global portfolio exceeds $20B in asset value and generates over $5B in revenues. Highgate offers expert guidance throughout all stages of the hospitality property cycle, develops bespoke hotel brands, and utilizes industry-leading revenue management tools to maximize performance and asset value. With a seasoned executive team, Highgate is a trusted partner for top ownership groups and major hotel brands, with offices in London, New York, Dallas, and Seattle.

Position Overview

Due to growth in the New York market, we seek an experienced Lifestyle Hotel General Manager to lead one of our design-forward properties. The GM will focus on hotel profitability through revenue growth, cost control, guest satisfaction, and employee development while maintaining hotel integrity.

Responsibilities

1. Tour operating departments daily, making adjustments via department heads.
2. Conduct weekly staff meetings, including training sessions and reviews of sales and operations efforts.
3. Meet financial review deadlines and corporate programs.
4. Hold monthly financial reviews with managers and supervisors.
5. Ensure departmental productivity and adherence to Highgate standards.
6. Develop managers for future roles through training programs.
7. Participate in sales efforts, including client calls, meetings, and hosting events.
8. Cover MOD shifts as scheduled.
9. Monitor management trainee development.
10. Train staff on policies and procedures.
11. Assist in budget processes.
12. Ensure service standards and training compliance.
13. Create a positive, guest-focused team environment.
14. Inspect rooms and property regularly.
15. Process invoices and ensure financial documentation is accurate and timely.
16. Maintain property cleanliness and maintenance.
17. Ensure staff are attentive, friendly, and efficient.
18. Forecast financial position and analyze data for reforecasting.
19. Conduct management interviews and hiring procedures.
20. Perform performance appraisals and manage staff discipline.
21. Perform additional duties as assigned by leadership.
22. Engage with clients and guests in public areas.
23. Follow security procedures and conduct safe audits.
24. Participate in credit meetings and collections.
25. Complete training modules and obtain necessary certifications.
26. Attend scheduled meetings on property.

Qualifications

• Minimum 6 years of progressive hotel or related experience, or a 4-year degree with 4-5 years of experience, or a 2-year degree with 5-6 years of experience.
• Ability to exert physical effort up to 20 pounds occasionally and 10 pounds frequently.
• Warm, friendly demeanor at all times.
• Effective communication skills, both verbal and written.
• Ability to listen, understand, and clarify concerns.
• Multitasking and prioritization skills.
• Attentiveness and courteousness in guest and employee interactions.
• Participation in required meetings and training.
• Availability for MOD coverage as needed.
• Regular attendance and professional appearance.
• Ability to handle problems proactively and confidentially.
• Ability to analyze complex information and meet objectives.
• Perform other duties as assigned.