General Manager

FirstService Residential; New York (NY); On-site; USD 125,000 - 150,000; Full time

Job summary

FirstService Residential is seeking a General Manager to provide strong leadership and oversee the operations of a condominium hi-rise in Brooklyn, New York.

You will manage staff, coordinate with the Board of Managers, prepare meeting minutes, supervise budgets, and ensure compliance with state and local rules while delivering exceptional service to residents.

This in-person role requires high energy, excellent organizational skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• Bachelor's degree required; NYC condo/co-op property mgmt experience preferred.
• 5 years’ experience in NYC residential condominium and cooperative property management.
• Strong verbal and written communications and customer service.
• Strong financial acumen: budgets, cash flow, and financial statements.
• High energy, ability to multi-task under pressure and adapt to change.
• Excellent organizational skills and leadership abilities.
• Experience with large accounts and multiple stakeholders.
• Experience with property management software such as AvidXchange/ClickPay is a plus.

Responsibilities

• Oversee staff and building operations of a condo high-rise.
• Act as main contact with the Board of Managers and lead meetings.
• Prepare meeting minutes and distribute agenda packages timely.
• Manage budgets, cash flow, and financial reports; assist with annual budget.
• Coordinate vendor payments via accounts payable software.
• Conduct staff interviews, training, and performance evaluations.
• Ensure compliance with state/local rules and safety safeguards.
• Perform routine property inspections and coordinate capital improvements.

Skills

Verbal communication

Written communication

Financial acumen

Leadership

Organizational skills

Time management

Multi-tasking

Teamwork

Problem solving

Microsoft Office

Education

Bachelor's degree

Tools

AvidXchange

ClickPay

Job description

Description

As a General Manager, you’ll be responsible for providing strong leadership and management direction on behalf of the Board of Directors and FirstService Residential. You'll serve as a liaison to the community, enhance communication, enforce legal compliance, and oversee operations of the association and staff management.

This in-person role is available at a property in Brooklyn, New York.

Your responsibilities:

• Oversee all staff and building operations of a condominium hi-rise property.
• Act as main point of contact with the Board of Managers.
• Responsible for leading Board of Managers’ meetings by keeping focus on the agenda created.
• Prepare Board meeting minutes in a timely and professional fashion.
• Submit board meeting “agenda packages” to Board as required but at least five days prior to meetings.
• Responsible for handling emergency situations and crisis management.
• Supervision and training of building staff members.
• Conduct thorough interviews for potential building open positions.
• Conduct and manage adequate training of new staff members, as well as the ongoing training of existing staff.
• Impose progressive disciplinary action if and when required.
• Responsible for the development and implementation of building staff work schedules.
• Conduct periodic staff performance evaluations. Develop improvement strategies for the performance of building staff members.
• Monitor the cash and reserve funds of the property.
• Responsible for final review of operating statements and monthly financial reports.
• Actively participate in budget preparation.
• Assist the property accountant in the presentation of the annual budget to the Board of Directors.
• Keep track of property financial variance reports.
• Constantly seek, evaluate, and execute methods to achieve methods to preserve client cash and capital.
• Responsible for overseeing building repairs and apartment alterations.
• Approve payment of vendor invoices via accounts payable software, Avidxchange.
• Diligently monitor and take appropriate action on delinquent owner accounts.
• Ensure that all building permits, licenses, and etc. are compliant with state and local rules and regulations.
• Responsible for taking immediate action to resolve new violations.
• Ensure that old violations of record are resolved on a timely basis.
• Ensure implementation of security and safety safeguards and procedures.
• Perform routine property inspections to ensure building safety, maintenance, cleanliness, etc.
• Responsible for the communication of mechanical/building deficiencies and issues with building staff and other appropriate parties involved.
• Identify, discuss, plan, and negotiate with vendors to complete all necessary capital improvement projects.
• 'Responsible for the maintenance requirements of the properties’ physical plants, i.e. boiler, HVAC, etc.'
• Interface with all internal department personnel (accounting, compliance, closings, etc.).
• Maintain and organize electronic and paper owner and building files.
• Respond to all communications (phone, email, etc.) in a timely and professional manner.
• Be familiar with critical provisions of client management contracts.
• Maintain substantial compliance and follow Property Management Best Practices, particularly FSRconnect.
• Load tasks onto the resident/building database, FSRconnect, in Task Administration within 48 hours of any board or annual meeting.
• Email supervisor within 24 hours of a board or annual meetings with a succinct description of the general tone of the meeting.
• Perform routine site inspections.

Skills & Qualifications:

• Bachelor's degree required. Certifications desired
• 5 years’ experience in New York City residential condominium and cooperative property management
• Must have superior verbal and written communications skills and proven customer service exposure.
• Must have strong financial acumen, with the ability to analyze, prepare and manage budgets, cash flow, and financial statements effectively.
• Need to have a high energy type of attitude to deal with the day - to - day tasks and able to multi-task under pressure and stressful situations.
• Must have exceptional organizational skills, with the ability to manage multiple priorities, stay consistent, and remain flexible and adaptable to change while maintaining a high level of accuracy and attention to detail. Proven leadership and teamwork skills and attributes.
• Demonstrated experience in large, complex accounts with multiple clients and stakeholders.
• Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily.
• Excellent time management skills to meet deadlines and display efficiency.
• Working knowledge of Microsoft office and Windows environment necessary.
• Experience with property management software, AvidXchange, ClickPay is a plus.

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-termand long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays,tuition reimbursement,and a 401(k)with company match.

Compensation

$125,000 - $150,000 / year

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.