General Manager

Cushman & Wakefield; New York; Hybrid; USD 179,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement savings plan

Job summary

Cushman & Wakefield is seeking a General Manager to oversee a portfolio of properties, partnering with senior leaders to ensure consistent operations and client satisfaction. The role includes directing property managers, leasing teams, and maintenance staff to optimize performance.

You will drive budgets, forecasting, reporting, and marketing initiatives while maintaining a high standard of service and a positive living environment. Regular travel between properties is required.

Qualifications

• Bachelor's degree required.
• 5+ years of Property Management experience.
• 5+ years of Management experience.
• Must be able to travel to multiple properties regularly.

Responsibilities

• Oversee daily operations of assigned portfolio.
• Partner with Asset Manager and Regional Property Manager for consistency.
• Manage budgets, forecasting, and reporting processes.
• Lead and develop on-site teams including leasing, maintenance, and management staff.
• Ensure high resident satisfaction and renewals through proactive service.

Skills

Travel flexibility

Supervisory experience

Budgeting

Yardi software

Education

Bachelor's Degree

Tools

Yardi

Job description

Job TitleGeneral ManagerJob Description SummaryThe Area Property Manager oversees an assigned portfolio or a multi-faceted property in a designated geographic area. This position works closely with the ownership group to provide consistency in operations throughout their portfolio as well as provide a single point of contact for the client. The Area Property Manager will have some direct property oversight in addition to assisting and directing Property Managers in the portfolio.Job DescriptionESSENTIAL JOB DUTIES:Operations - Ensuring the smooth running of each community in partnership with the Asset Manager and Regional Property Manager. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.Customer service - Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.People development - Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.Marketing - Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.Leading by example - Instilling, maintaining, and modeling the mission to be the best national management company.Supervise day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed.Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.Manage and maintain all aspects of overall community budget and financesWork with leasing staff to ensure that leasing/marketing goals are being met.Maintain positive relations with all community vendors.Coordinate special projects as requested by supervisor.Perform any other related duties as required or assigned.COMPETENCIES:Must be able to travel to multiple property sites on a regular basis; ability to travel to offsite locations for meetingsMust be detail-oriented and able to focus with frequent interruptionsExperience in supervisory role and managing staffExperience in writing and maintaining budgetsMaintains confidence and protects operations of business by keep information confidentialMust be detail oriented and able to focus with frequent interruptionsProficient in Yardi property management software or other similar property management softwareOversee entire staff within assigned portfolioIMPORTANT EDUCATIONBachelor’s Degree neededIMPORTANT EXPERIENCE5+ years of Property Management experience5+ years of Management experienceWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 25% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 25 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $ 178,500.00 - $210,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.INCO: “Cushman & Wakefield”