General Manager

Drivo LLC; New York (NY); On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Employee discounts

Free uniforms

Opportunity for advancement

Job summary

Drivo LLC in New York, NY is seeking a General/Area Manager to oversee the operations, profitability, and growth of multiple rental locations. The role requires strong leadership, strategic planning, and hands-on management to drive operational excellence and maximize profitability across all branches.

Ideal candidates will have a Bachelor's degree, 5+ years of relevant experience, and a proven ability to manage diverse teams. Compensation includes a base salary of $130,000 with performance-based bonuses up to $30,000, as well as a company vehicle.

Qualifications

• 5+ years of experience in car rental or similar operations, including multi-location management.
• Proven leadership skills with the ability to manage diverse teams.
• Valid driver's license and clean driving record.

Responsibilities

• Oversee and manage daily operations across assigned rental branches.
• Achieve revenue, profit, and growth targets for assigned locations.
• Recruit, train and develop branch managers and staff.
• Ensure all locations consistently deliver excellent customer service.
• Ensure compliance with all local laws and regulations.

Skills

Leadership

Fleet management

Negotiation skills

Problem-solving

Customer service

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

Rental management software

Job description

Benefits:

• Bonus based on performance
• Company car
• Employee discounts
• Free uniforms
• Opportunity for advancement

Position Overview

The General/Area Manager is responsible for overseeing the day-to-day operations, profitability, and growth of multiple rental locations. The General Manager will drive operational excellence, maximize profitability, ensure superior customer service, and develop high‑performing teams at each branch. This role requires strong leadership, strategic planning, and hands‑on management to meet performance targets and support growth initiatives.

Key Responsibilities

Operational Leadership

• Oversee and manage daily operations across assigned rental branches.
• Ensure locations meet company standards for cleanliness, vehicle quality, and customer service.
• Monitor fleet availability, utilization, and maintenance schedules to maximize revenue.
• Implement operational policies and ensure all staff adhere to safety, legal, and company guidelines.

Financial & Business Performance

• Achieve revenue, profit, and growth targets for assigned locations.
• Analyze financial reports, KPIs and market trends to optimize pricing and fleet allocation.
• Control expenses through efficient budgeting and resource management.
• Identify new business opportunities, partnerships and expansion possibilities.

Team Management

• Recruit, train and develop branch managers and staff.
• Set performance goals, conduct reviews and implement incentive programs.
• Foster a culture of accountability, teamwork and high performance.
• Resolve escalated customer issues and operational challenges.

Customer Experience

• Ensure all locations consistently deliver excellent customer service.
• Monitor customer satisfaction scores, NPS and online reviews.
• Implement strategies to increase repeat business and customer loyalty.

Compliance & Risk Management

• Ensure compliance with all local laws, insurance regulations, and company policies.
• Oversee accident, damage and claims processes.
• Monitor and enforce proper vehicle inspection and documentation procedures.

Qualifications & Skills

• Bachelor's degree in Business Administration, Management or related field (preferred).
• 5+ years of experience in car rental or similar operations, including multi-location management.
• Proven leadership skills with the ability to manage diverse teams.
• Strong understanding of fleet management, pricing strategies and operational KPIs.
• Excellent problem-solving, negotiation and decision-making skills.
• Proficiency in MS Office and rental management software.
• Valid driver's license and clean driving record.

Compensation & Benefits

Base salary: $130,000 yearly (with quarterly and yearly performance‑based bonuses up to $30,000). Company vehicle with insurance coverage.