General Manager

HRI Hospitality; New Orleans (LA); On-site; USD 150,000 - 210,000; Full time

Job summary

Hilton New Orleans - St. Charles Avenue is seeking a General Manager to oversee all hotel operations and ensure exceptional guest experiences while driving financial performance.

You will lead department heads, set standards, and partner with Sales and Revenue Management to optimize occupancy and revenue growth. Strong leadership, budgeting, and P&L skills are essential.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Equivalent experience in hotel management will be considered.
• 3–5 years of hotel management experience, preferably as a General Manager or Assistant General Manager.
• Proven track record of managing hotel operations and leading teams.
• Experience with financial reporting, budgeting, P&L management, and revenue strategies.
• Brand hotel experience (Hilton, Marriott, IHG, etc.) preferred.

Responsibilities

• Oversee all hotel operations, including Front Office, Housekeeping, Sales, Engineering, and F&B (if applicable).
• Lead, mentor, and develop department heads and their teams.
• Ensure exceptional guest satisfaction through consistent service standards.
• Drive revenue and occupancy strategies in partnership with sales and revenue management.
• Manage hotel financial performance, including budgeting, forecasting, and expense control.
• Ensure compliance with brand standards, safety regulations, and internal policies.
• Review operational and financial reports to identify trends and improvement opportunities.
• Maintain strong relationships with ownership, brand representatives, vendors, and community partners.
• Oversee hiring, onboarding, performance evaluations, and employee relations initiatives.
• Respond professionally to guest issues and resolve escalated concerns.
• Ensure property cleanliness, maintenance, and safety standards are met at all times.
• Lead emergency response procedures and promote a culture of safety.

Skills

Leadership

Communication

Revenue Management

Budgeting

Forecasting

Operational Excellence

People Management

Problem Solving

Education

Bachelor's in Hospitality Management or Business Administration

Tools

Hotel PMS

RMS

Microsoft Office Suite

Job description

## General ManagerApply: Hilton New Orleans - St. Charles Avenue: Full time: Posted Today: JR105150252 rooms | 10,119 sq. ft. meeting/event space. Amenities include: on-site restaurant (Luke), 24-hour fitness center, business center, valet parking, pet-friendly accommodations. Set in New Orleans’ Garden District, Hilton St. Charles blends historic character with modern hospitality. With strong event capabilities and dynamic food and beverage offerings, it provides an engaging environment for hospitality professionals serving both business and leisure travelers.The Hotel General Manager is responsible for overseeing all hotel operations to ensure exceptional guest experiences, operational efficiency, and financial performance. This role leads all department heads, drives revenue strategies, maintains brand standards, and fosters a positive culture that supports employee engagement and service excellence. The ideal candidate is a proactive leader with strong business acumen and a passion for hospitality.# # JOB DESCRIPTION**Job Title**: General Manager **Department:** Front Office **Supervision Exercised:** Front Office Manager, Housekeeping Manager, Chief Engineer, Director of Sales, Housekeeping Manager**Supervision Received:** SVP Operations**MINIMUM REQUIREMENTS****Education*** Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.* Equivalent experience in hotel management will be considered.**Experience*** Minimum of 3–5 years of hotel management experience, preferably as a General Manager or Assistant General Manager.* Proven track record of successfully managing hotel operations and leading teams.* Experience with financial reporting, budgeting, P&L management, and revenue strategies.* Brand hotel experience (Hilton, Marriott, IHG, etc.) preferred.**Skills and Knowledge*** Strong leadership, decision-making, and team-building abilities.* Excellent communication and interpersonal skills.* Knowledge of hotel operations, revenue management, budgeting, and forecasting.* Ability to analyze financial reports and implement strategic action plans.* Proficiency with hotel PMS, RMS, and Microsoft Office Suite.* Strong problem-solving skills and the ability to remain composed under pressure.* Ability to handle complex guest or employee issues with professionalism.* Strong organizational and time-management skills with the ability to multitask.**Job Duties*** Oversee all hotel operations, including Front Office, Housekeeping, Sales, Engineering, and F&B (if applicable).* Lead, mentor, and develop department heads and their teams.* Ensure exceptional guest satisfaction through consistent service standards.* Drive revenue and occupancy strategies in partnership with sales and revenue management.* Manage hotel financial performance, including budgeting, forecasting, and expense control.* Ensure compliance with brand standards, safety regulations, and internal policies.* Review operational and financial reports to identify trends and improvement opportunities.* Maintain strong relationships with ownership, brand representatives, vendors, and community partners.* Oversee hiring, onboarding, performance evaluations, and employee relations initiatives.* Respond professionally to guest issues and resolve escalated concerns.* Ensure property cleanliness, maintenance, and safety standards are met at all times.* Lead emergency response procedures and promote a culture of safety.