General Manager

Tricoci; Naperville, Northern (IL, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) match

HSA with employer match

FSA for health and dependent care

Paid time off

Long-term disability

Life insurance

Job summary

Tricoci Salon & Spa in Naperville seeks a General Manager to lead a diverse team and drive exceptional client service in a fast-paced setting. You will manage operations, staff performance, and financials, while fostering a culture of collaboration, accountability and community.

You will develop staff, enforce SOPs, and ensure safety and regulatory compliance, balancing guest experience with profitable growth and continuous improvement.

Qualifications

• 3+ years management experience in a high-volume beauty/spa or retail environment.
• Proven salon/spa management experience with accountability for results.
• Strong leadership with ability to develop and empower teams.
• Solid understanding of business operations, financials and action planning.

Responsibilities

• Lead, motivate and manage all staff including technical and non-technical roles.
• Oversee daily salon & spa operations: scheduling, inventory, facilities and safety compliance.
• Maintain high standards of client service and address inquiries professionally.
• Manage KPIs and P&L to optimize profitability while upholding quality.

Skills

Leadership

Staff management

Customer service

Financial management

Operations management

Communication

Time management

Job description

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves.

As a General Manager, you have the entrepreneurial spirit to grow the business, attract and retain a diverse and innovative team, build a strong community and ensure exceptional client service in a fast-paced environment while executing results at a high level. You will be responsible for providing outstanding leadership within your Salon and Spa location to foster an inclusive, respectful and fun working environment.

Here are some highlights of what you will be doing in this role:

• Leadership & Management of the Team
  • Lead, motivate and manage all staff including technical and non-technical roles.
  • Conduct regular staff meetings to communicate goals, share updates and address concerns and questions.
  • Effectively communicate job responsibilities, performance expectations, client service standards and company policies/guidelines to all team members.
  • Providing ongoing training and developmental opportunities to attract and retain team members and improve performance.
  • Cultivate and maintain the Tricoci culture of community, collaboration, trust and innovation in a positive, respectful work environment.
• Management of Operations
  • Oversee all daily operations in the Salon & Spa including appointment scheduling, inventory management and facility maintenance.
  • Maintain standards to ensure safety and maintenance and compliance with all state licensing and health requirements to provide a clean and hygienic environment for clients and team members.
  • Implement and enforce company SOPs, policies and procedures to ensure consistency and efficiency in operations.
  • Responsible for the accountability of executing team member schedules, ensuring clocking in/out, etc.
• Client Relations
  • Maintain a high standard of client/customer service to ensure satisfaction and retention.
  • Address in a timely and highly effective manner all client inquiries, complaints and feedback in a professional, respectful manner.
• Financial Management of the Business
  • Manage your business through key performance indicators (KPIs) and the P&L.
  • Monitor and control expenses within budget to optimize profitability while maintaining high standards of quality and service.

Here are some of the skills that we are looking for:

• 3+ years management experience in a high-volume retail, beauty/spa or retail or service environment.
• Proven experience in a salon/spa management role or a similar role.
• Experienced leader who holds teams accountable for achieving results while motivating and inspiring them to grow and develop.
• Sold understanding of business operations and acumen, financial management and the ability to execute results at a high level; create action plans where opportunities exist and take action immediately.
• Analytical, problem solving and decision-making skills to handle critical situations utilizing good judgement and professionalism.
• Excellent communication and customer service skills
• Highly committed to delivering exceptional service.
• Strong organizational and time management skills, paying strong attention to detail while managing competing priorities.
• Ability to multi-task and thrive in a fast paced, high energy and evolving environment.
• An aptitude for creating and maintaining an environment of collaboration and teamwork.
• Motivated self-starter who can work independently and be a team member within the company.
• Flexible and available to work varied shifts, including evenings and weekends.

Why You’ll Love Working With Us

• Comprehensive Medical/Rx insurance with virtual visits available for your well-being
• Dental and Vision insurance
• Company matching 401(k) Plan
• Health Savings Account (HSA) with generous employer match
• Flexible Spending Account (FSA) for health, dependent and commuter benefits
• 100% employer-paid Basic Life insurance + option to purchase supplemental coverage for you and your family
• 100% employer-paid Long-term disability insurance (LTD)
• Short-term disability (STD)
• Critical Illness, Group Accident and Hospital Indemnity insurance available
• Paid Time Off including Vacation, Holidays, and Paid Leave
• Wellness benefits including EAP with 5 free sessions (per situation)
• Growth opportunities within a diverse, inclusive and fun working environment!

*This role may be eligible for bonus.

*Health insurance and 401(k) available after meeting eligibility requirements.

Tricoci inspires confidence within every client by catering to the unique needs of every individual, providing an experience that is anything but ordinary. Visit www.tricoci.com for more information and follow us on Instagram @Tricoci_Official.

Tricoci is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Tricoci makes reasonable accommodations during all aspects of the employment process, including during the interview process. It is our commitment to create an inclusive environment for all employees.