General Manager

Endeavor Hotels; Naperville (IL); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Job summary

Endeavor Hotels seeks a General Manager for the Hilton Garden Inn Midway Airport in Bedford Park, IL. This leadership role drives guest satisfaction, profitability, and daily hotel operations, while maintaining Hyatt standards and fostering a strong team culture.

The GM will lead revenue growth, manage budgets, monitor brand compliance, and mentor staff to deliver exceptional hospitality across all departments.

Qualifications

• Minimum 5 years of hotel management experience.
• Minimum 2 years as General Manager or Assistant General Manager.
• Experience with Hyatt hotels preferred.
• Strong financial management and budgeting skills.
• Excellent leadership and communication abilities.
• Flexibility to work weekends and holidays.

Responsibilities

• Achieve annual revenue, GOP, and EBITDA goals.
• Develop and manage operating budgets; control labor costs.
• Oversee Front Office, Housekeeping, Maintenance, Breakfast, and Sales.
• Ensure Hyatt brand standards and property safety.
• Lead by example and develop team members.
• Review financial reports daily/weekly/monthly.
• Monitor guest satisfaction and respond to escalations.
• Recruit, train, coach, and retain staff; conduct evaluations.
• Partner with Sales for revenue opportunities and local marketing.
• Manage preventive maintenance and life-safety compliance.

Skills

Hotel management

Budgeting

Leadership

Guest service

Communication

Financial acumen

Revenue management

Staff development

Education

Bachelor's degree in Hospitality Management or Business

Tools

PEP PMS

Job description

Endeavor Hotels is seeking a General Manager for the Hilton Garden Inn Midway Airport in Bedford Park IL. Qualified candidate is someone who is responsible for the overall leadership, financial performance, guest satisfaction, and daily operations of the hotel. The GM will ensure the hotel consistently delivers exceptional guest experiences while maximizing profitability, maintaining Hyatt brand standards, developing team members, and fostering a positive workplace culture.The General Manager is expected to lead by example, maintain high operational standards, and drive continuous improvement in all areas of the hotel.Essential Responsibilities Financial PerformanceAchieve annual revenue, GOP, and EBITDA goals.Develop and manage operating budgets.Control labor costs and departmental expenses.Review daily, weekly, and monthly financial reports.Increase RevPAR, ADR, and occupancy.Implement cost-saving initiatives without sacrificing guest service.Monitor purchasing and inventory controls.Operations ManagementOversee Front Office, Housekeeping, Maintenance, Breakfast, and Sales departments.Ensure compliance with Hyatt Brand Standards.Maintain excellent property condition through preventative maintenance.Conduct daily property inspections.Ensure safety and security procedures are followed.Maintain all licenses, permits, and required inspections.Guest SatisfactionMaintain guest review scores above Hyatt brand expectations.Respond personally to escalated guest concerns.Monitor Medallia, Google, TripAdvisor, Expedia, Booking.com, and other online review platforms.Develop action plans to improve guest satisfaction scores.Create a culture of exceptional hospitality.Leadership & Team DevelopmentRecruit, train, coach, and retain high-performing employees.Conduct weekly department head meetings.Perform regular employee evaluations.Build future leaders through mentoring and development.Promote teamwork and accountability.Ensure compliance with all company policies and employment laws.Sales & Revenue GrowthPartner with the Sales Manager to maximize revenue opportunities.Develop relationships with local businesses and community organizations.Participate in revenue management meetings.Review competitive market conditions.Support local marketing initiatives and community events.Property MaintenanceEnsure guest rooms, public areas, and back-of-house areas are maintained to Hyatt standards.Review preventive maintenance schedules.Ensure all life safety equipment is operational.Coordinate capital improvement projects when required.ComplianceFollow Hilton brand requirements.Maintain OSHA compliance.Ensure health department standards are met.Maintain fire and life safety compliance.Ensure PCI and data security compliance.Protect confidential guest and employee information.Daily ResponsibilitiesConduct morning operations meeting.Review previous day's revenue and labor reports.Walk all public areas and guest floors.Review arrivals, departures, and VIP guests.Meet with department managers.Resolve guest concerns.Monitor staffing levels.Review maintenance issues.Follow up on outstanding action items.Weekly ResponsibilitiesDepartment head meeting.Labor review.Financial review.Guest satisfaction review.Sales strategy meeting.Property inspection.Employee coaching sessions.Safety inspection.Monthly ResponsibilitiesProfit & Loss review.Forecast preparation.Budget tracking.Employee recognition program.Preventive maintenance audit.Competitive market analysis.Owner performance report.Performance Expectations (KPIs)The General Manager will be evaluated on:Revenue GrowthGOP AchievementEBITDA PerformanceRevPAR IndexADR GrowthOccupancyGuest Satisfaction ScoresOnline Reputation ScoresHyatt Quality Assurance ResultsEmployee RetentionLabor Cost ManagementHousekeeping Quality ScoresMaintenance ComplianceSafety ComplianceBrand Standard ComplianceQualificationsRequiredMinimum 5 years of hotel management experience.Minimum 2 years as a General Manager or Assistant General Manager.Experience with Hyatt hotels preferred.Strong financial management skills.Experience managing budgets and labor.Excellent leadership and communication skills.Strong guest service background.Ability to work flexible hours, including weekends and holidays.PreferredHilton GM Training (GMU) completion.Experience with PEP PMS.Revenue management experience.Sales and marketing knowledge.Bachelor's degree in Hospitality Management or Business (preferred).Core CompetenciesLeadershipAccountabilityFinancial AcumenTeam DevelopmentGuest Service ExcellenceProblem SolvingCommunicationTime ManagementDecision MakingStrategic ThinkingConflict ResolutionAttention to DetailPhysical RequirementsAbility to stand and walk for extended periods.Lift up to 25 pounds.Travel throughout the hotel property.Respond quickly to emergencies.Success ProfileThe successful General Manager will:Lead with integrity and professionalism.Build a high-performing team.Deliver outstanding guest experiences.Maximize profitability.Maintain Hyatt brand excellence.Develop future leaders.Foster a culture of accountability, teamwork, and continuous improvement.Benefits:401(k) MatchingDental InsuranceEmployee discountFlexible scheduleHealth insuranceLife insurancePaid time offReferral programRetirement planVision insurance