General Manager

Firehouse Subs; Moncks Corner (SC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) match

Training opportunities

Incentive programs

Job summary

Firehouse Subs in South Carolina seeks a hands-on General Manager to lead operations across Charleston, Summerville and surrounding areas. You will drive team performance, customer satisfaction, and profitability, with a focus on scheduling, food costs, and compliance with safety standards.

You’ll manage daily operations, coach staff, and ensure consistent service and product quality while building a positive work environment.

Qualifications

• Leadership experience in restaurant management or similar setting.
• Strong scheduling, cost control, and profitability focus.
• Proven ability to coach and develop team members and shift leaders.
• Hands-on leader with emphasis on execution, service, and food safety.

Responsibilities

• Lead daily restaurant operations and ensure consistent food quality, service, and cleanliness.
• Recruit, train, coach, and develop team members and shift leaders.
• Build schedules that align staffing with sales and business needs.
• Manage labor, food costs, inventory, waste, and other controllable expenses.
• Monitor performance and take action when results fall short of expectations.
• Maintain fast, accurate order execution while following safety standards.
• Maintain strong customer satisfaction and a high customer experience score.
• Ensure inspections and safety standards are met.
• Communicate staffing needs and performance opportunities to leadership.

Skills

Leadership

Scheduling

Staff coaching

Operations

Customer service

Communication

Job description

GENERAL MANAGER — FIREHOUSE SUBS

Locations: Charleston, Summerville, and surrounding areas, South Carolina

Base Salary: $50,000–$60,000 annually, based on experience and qualifications.

Additional Earning Potential: Performance-based bonuses offering the opportunity to earn approximately $5,000 annually through monthly incentives, plus additional year-end profitability incentives. All bonuses are based on meeting established program requirements and are not guaranteed.

Looking for a leadership opportunity where your performance pays off?

We're looking for a motivated, hands-on General Manager to lead a Firehouse Subs restaurant, develop a strong team, and take ownership of daily operations.

We're a multi-unit franchise organization looking for leaders who understand that running a successful restaurant takes more than opening the doors and making sandwiches. It requires teamwork, consistent execution, smart scheduling, excellent customer service, and a commitment to profitability.

You don't have to know everything about Firehouse Subs on day one. We can teach you our systems. What matters most is your leadership, work ethic, accountability, and willingness to learn.

What You'll Be Responsible For

• Lead daily restaurant operations and ensure consistent food quality, service, and cleanliness.


• Recruit, train, coach, and develop team members and shift leaders.


• Build dependable schedules that align staffing with sales and business needs.


• Manage labor, food costs, inventory, waste, and other controllable expenses.


• Monitor restaurant performance and take action when results fall short of expectations.


• Maintain fast, accurate order execution while following Firehouse Subs preparation and food safety standards.


• Maintain strong customer satisfaction and achieve a Momo's customer experience score above 80.


• Ensure the restaurant passes Steritech and Department of Agriculture inspections.


• Hold the team accountable for operational fundamentals and consistent execution.


• Communicate staffing needs, operational challenges, and performance opportunities to your leadership team.


• Build a positive work environment where employees understand expectations and have opportunities to grow.

What We're Looking For

• Restaurant management experience, preferably in quick-service or fast-casual restaurants.


• Strong leadership, communication, and organizational skills.


• An understanding of scheduling, labor management, food costs, and restaurant profitability.


• The ability to coach employees, address performance issues, and build a dependable team.


• A hands-on approach to restaurant operations.


• A willingness to learn our systems, follow established processes, and take ownership of results.


• Availability to work a restaurant management schedule, including some evenings and weekends as needed.

Compensation, Benefits & Incentives

• Competitive base salary: $50,000–$60,000 annually, based on experience.


• Monthly performance incentives: The opportunity to earn approximately $5,000 annually by meeting established goals for food cost, labor, customer satisfaction, inspections, staffing, and other operational metrics.


• Year-end profitability incentive: Potential additional bonus of $1,000 when the restaurant exceeds its net operating income (NOI) goal, subject to program requirements.


• Shift Leader incentives: Eligible Shift Leaders may qualify for a $500 year-end bonus under the profitability incentive program.


• Medical and ancillary insurance: Available after 90 days, subject to plan eligibility.


• Paid time off (PTO).


• 401(k): Employer match of up to 3% after one year, subject to plan terms.


• Training, leadership development, and opportunities to grow within a multi-unit restaurant organization.

Please note: All bonuses and incentives are performance-based, subject to the applicable program terms, and are not guaranteed. Actual earnings will depend on performance and eligibility.

The Type of Leader Who Will Succeed Here

We're looking for someone who takes pride in running a great restaurant, develops people instead of simply managing shifts, and understands that consistent execution drives profitability.

If you're dependable, coachable, organized, and motivated to build a strong team while running a profitable business, we'd like to hear from you.

Firehouse Subs is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation.
The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that \"Supports Local Community Activities.\" This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.
Our mission is to carry on our commitment to and passion for:
Hearty and Flavorful Food
Heartfelt Service, and
Public Safety
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.