Westdale Mall General Manager

Firehouse Subs; Cedar Rapids (IA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Training & development

Free uniforms

Competitive salary

Job summary

Firehouse Subs is seeking a leader to drive profitable operation while ensuring compliance with health, wage and safety regulations. You will manage staff, train teams, and uphold our culture of cheerful service and community engagement.

Key duties include enforcing policies, staffing, customer satisfaction, local marketing participation, and safety reporting. The role requires long hours on your feet with physical capacity for lift and movement.

Qualifications

• Compliance with local, state and federal regulations (health codes, wage laws, safety).
• Lead restaurant team to deliver superior service and safe, clean operations.
• Develop employees and prepare for promotion.

Responsibilities

• Ensure compliance with policies and procedures.
• Lead team to deliver superior service and cleanliness.
• Improve skills and morale; promote employees.
• Manage food cost, labor, and sales growth.
• Hire and staff with qualified personnel.
• Train employees to deliver customer satisfaction.
• Handle customer concerns promptly.
• Participate in local marketing.
• Maintain safety programs and required reports.
• Maintain facilities and equipment; report issues.

Skills

Leadership

Communication

Regulatory compliance

People management

Customer service

Job description

Position Summary Statement

This position is fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines and regulations.

• Ensure the restaurant is in full compliance with all local, state and federal regulations to include health codes, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
• Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.
• Provide leadership to the restaurant team to consistently meet standards of superior service, quality, safety and cleanliness while embracing the Firehouse Subs® “culture” of a cheerful and fun work environment and Firehouse Subs® beliefs and values.
• Continuously improve the skills, knowledge and morale of all employees. Treat employees with dignity and respect, and create an environment where the entire team does the same. Prepare qualified employees for promotion to the next position.
• Ensure the profitability of the business by operating within established guidelines and requirements for food cost, labor, and sales growth.
• Accountable for the proper hiring and staffing of the restaurant with qualified personnel and employees who are trained and developed within the franchise operating standards.
• Train employees to deliver total customer satisfaction. Respond positively and quickly to customer concerns.
• Actively participate in Local Restaurant Marketing.
• Implement and promote all Public Safety Foundation initiatives.
• Ensure all required programs, reports and legal documents are accurate, complete and submitted on schedule.
• Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities.
• Represent Firehouse Subs® in a professional, positive manner at all times.
• Communicate effectively to Employees, Owner, District Manager and/or Area Representative.
• Maintain restaurant and equipment in full working order. Communicate problems immediately to Owner and/or DM.
• Able to work on their feet for up to 13 hours at a time.
• Able to lift up to 50 lbs.
• Any other duties assigned by Owner or DM.

Benefits

• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Free uniforms
• Competitive salary

REPORTS TO: District Manager

Position Summary Statement

This position is fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines and regulations.

• Ensure the restaurant is in full compliance with all local, state and federal regulations to include health codes, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
• Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.
• Provide leadership to the restaurant team to consistently meet standards of superior service, quality, safety and cleanliness while embracing the Firehouse Subs® “culture” of a cheerful and fun work environment and Firehouse Subs® beliefs and values.
• Continuously improve the skills, knowledge and morale of all employees. Treat employees with dignity and respect, and create an environment where the entire team does the same. Prepare qualified employees for promotion to the next position.
• Ensure the profitability of the business by operating within established guidelines and requirements for food cost, labor, and sales growth.
• Accountable for the proper hiring and staffing of the restaurant with qualified personnel and employees who are trained and developed within the franchise operating standards.
• Train employees to deliver total customer satisfaction. Respond positively and quickly to customer concerns.
• Actively participate in Local Restaurant Marketing.
• Implement and promote all Public Safety Foundation initiatives.
• Ensure all required programs, reports and legal documents are accurate, complete and submitted on schedule.
• Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities.
• Represent Firehouse Subs® in a professional, positive manner at all times.
• Communicate effectively to Employees, Owner, District Manager and/or Area Representative.
• Maintain restaurant and equipment in full working order. Communicate problems immediately to Owner and/or DM.
• Able to work on their feet for up to 13 hours at a time.
• Able to lift up to 50 lbs.
• Any other duties assigned by Owner or DM.

Compensation: $42,000.00 - $52,000.00 per year

Firehouse Subs® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation®.

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service, and
• Public Safety

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.