General Manager

Air Comfort, Inc; Missouri; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and growing home services organization as a General Manager, where you will lead a team and drive operational success in a multi-trade environment. This role offers the opportunity to engage in strategic discussions and implement initiatives that enhance performance and customer satisfaction. With a focus on leadership and operational excellence, you will play a pivotal role in shaping the future of service delivery. If you thrive in a fast-paced environment and have a passion for mentoring and developing talent, this is the perfect opportunity for you to make a significant impact in the industry.

Benefits

Medical, Vision, and Dental Insurance

401K with Company Match

Paid Holidays and PTO

Employer Provided Life Insurance

Parental Leave

Short- and Long-term Disability

Qualifications

• 5-7 years of managerial experience in residential services is essential.
• Strong leadership and communication skills are critical for success.

Responsibilities

• Lead and motivate a team across multiple locations to meet revenue targets.
• Monitor staff performance and ensure customer satisfaction metrics are met.

Skills

Leadership Skills

Operational Management

Sales Growth Strategy

Performance Metrics Utilization

Team Motivation

Customer Satisfaction Metrics

Education

5-7 years of managerial experience

Tools

Nexstar Service System

Service Titan

Job description

Are you looking to take the next step with your career and be part of a growing integrated home services organization?

Atrium Home Services is a rapidly growing residential home services platform with locations throughout the Midwestern United States. In support of our growth strategy, we are looking to hire experienced managers with operating experience within our trades (HVAC, Plumbing, Electrical & Sewer) in our St. Louis Location, Anton’s Plumbing, Heating/Cooling and Energy Experts. The General Manager will be primarily responsible for driving the operational cadence of the division, driving the division’s sales growth efforts, and managing the P&L outcomes for the business unit.

In this General Manager role, we seek a candidate with 5-7 years of managerial experience, preferably in residential trades. The ideal candidate should have a proven ability to lead and inspire a diverse team within a multi-site or multi-trade business environment. Strong skills in utilizing metrics to manage operations and identifying opportunities for improvement are essential. This position offers the opportunity to engage in high-level strategic discussions about the future direction of our service business. Exceptional communication and demonstrated leadership abilities are critical for success in this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead, train, and motivate a team of managers and associates located in multiple geographic locations.
• Lead reviews of geographic centered business units and their associated commercial functions.
• Working with the Division Controller, be the principal advisor to the Division President regarding operational performance and progress of the division.
• Direct staff members in sales, service, installation, warehouse, fleet, call center, and dispatch.
• Monitor staff performance to ensure that daily revenue and margin targets are met for sold work.
• Build individual capability to help individuals grow their personal contributions to our business.
• Monitor employee engagement levels and promote a healthy work environment.
• Train and advise staff members on how to deliver top service and gain repeat business.
• Establish customer satisfaction metrics, evaluate performance, and coach staff to success.
• Ensure sufficient staff levels to meet ongoing customer demand and plan for seasonal variability.

QUALIFICATION/REQUIREMENTS:

• A successful candidate will effectively have and/or demonstrate the following competencies:
• Prior managerial experience in a relevant residential services business is required; 5-7 years is preferred.
• Strong formal and informal leadership skills.
• Self-starter with the ability to mentor front line managers and coach technicians of all skill levels.
• Experience with Nexstar Service System and Service Titan is a plus.
• Knowledge of localized marketing and customer acquisition methods for in-home sales opportunities.
• Ability to use KPIs to drive the activity and performance of the team.

BENEFITS & COMPENSATION:

• Competitive Salary and strong bonus potential based on experience and skill set.
• Benefit eligible day one - medical, vision, and dental.
• Employer provided life insurance policy.
• 401K with a Company Match.
• Parental Leave.
• Employer Sponsored short- and long-term disability.
• Paid holidays, a floating holiday, and PTO.

Don't miss this opportunity to join a winning team! Apply now and start your journey with Atrium Home Services. To learn more, visit our website: atriumhomeservices.com.

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.