General Manager

Blue Hills Boston; Milton (MA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Season ski pass for employee and immediate family

Paid time off

Holiday schedule

Job summary

A regional ski resort located in Milton, MA, is seeking a General Manager to oversee operations and drive growth. The ideal candidate will have extensive ski industry experience, proven leadership in managing multiple departments, and a commitment to enhancing guest satisfaction. Responsibilities include operational oversight, financial management, and team development. Competitive salary, performance bonuses and a family ski pass are included in the compensation package.

Qualifications

• Minimum 7-10 years of experience in the ski or mountain resort industry.
• At least 3-5 years in a senior leadership role managing multiple departments.
• Exceptional leadership skills with the ability to motivate diverse teams.

Responsibilities

• Oversee all day-to-day operations including snowmaking, lifting, and maintenance.
• Lead staffing, performance management, and retention strategies.
• Identify new revenue opportunities and manage vendor relationships.

Skills

Leadership

Financial Management

Operations Management

Communication

Team Motivation

Education

Bachelor’s degree in Hospitality Management or Business Administration

Tools

Resort management software

POS systems

Data analytics tools

Job description

Blue Hills Ski Area is Greater Boston’s hometown mountain — a beloved, accessible destination offering alpine skiing, snowboarding, snow tubing, and a full lodge experience just minutes from the city. With a loyal regional following and a growing corporate and group business, Blue Hills is seeking an experienced, entrepreneurial leader to oversee all aspects of mountain operations and drive the area’s continued growth.

POSITION OVERVIEW

The General Manager serves as the senior leader of Blue Hills Ski Area, with full accountability for operations, financial performance, guest experience, staff management, and strategic direction. This individual will bring proven ski industry experience, a track record of successfully leading departments or business units, and the ability to inspire a team in a fast-paced, weather-dependent environment. The GM reports directly to ownership and plays a central role in shaping the future of the mountain.

KEY RESPONSIBILITIES

Operations & Mountain Management

• Oversee all day-to-day operations including snowmaking, grooming, lifts, terrain management, snowsports, tubing, race, ski patrol, and facilities maintenance
• Ensure the mountain operates safely, efficiently, and to the highest standards of guest experience across all conditions
• Develop and implement operational procedures, emergency protocols, and risk management practices in compliance with state & industry regulations and NSAA standards
• Coordinate seasonal opening and closing, capital maintenance, and year-round infrastructure planning

Leadership & People Management

• Lead, mentor, and develop department heads
• Oversee full-cycle staffing: hiring, onboarding, performance management, and retention strategies for seasonal and year-round employees
• Foster a culture of accountability, teamwork, and exceptional guest service across all departments
• Partner with HR to ensure compliance with labor laws, safety regulations, and organizational policies

Financial Management & Strategy

• Identify and develop new revenue opportunities including group sales, events, programming, and partnerships
• Analyze operational and financial performance data and present results and strategic recommendations to ownership
• Help manage vendor and supplier relationships, negotiate contracts, and oversee procurement

Guest Experience & Brand

• Champion a guest-first culture and ensure consistently high satisfaction across all touchpoints
• Respond to escalated guest concerns and drive continuous service improvements
• Collaborate with the marketing team on brand positioning, seasonal campaigns, and community engagement
• Serve as the public-facing leader of Blue Hills Ski Area within the Greater Boston community

QUALIFICATIONS

Required

• Minimum 7–10 years of experience in the ski or mountain resort industry
• At least 3–5 years in a senior leadership role managing multiple departments or a major operational division
• Demonstrated success managing P&L responsibility and driving revenue growth
• Deep understanding of mountain operations, snowmaking, lift systems, and winter resort logistics
• Exceptional leadership and communication skills with the ability to motivate large, diverse teams
• Strong financial acumen with experience in budgeting, forecasting, and reporting
• Familiarity with NSAA standards, ski patrol operations, and industry safety regulations
• Ability to work flexible hours including weekends, holidays, and on-call during peak season

Preferred

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Experience with group/corporate sales and event management in a resort setting
• Established relationships within the New England ski industry
• Proficiency with resort management software, POS systems, and data analytics tools

COMPENSATION & BENEFITS

Compensation

• Competitive executive base salary, commensurate with experience
• Potential for performance-based annual bonus
• Season ski pass for employee and immediate family
• Paid time off and holiday schedule

HOW TO APPLY

Qualified candidates are encouraged to submit a resume and cover letter outlining their ski industry experience and leadership background via LinkedIn. Applications are reviewed on a rolling basis; early submissions are strongly encouraged.