General Manager

MainStay Suites - Midland, TX; Midland (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

MainStay Suites Midland in Midland, TX seeks a hands-on General Manager to oversee Front Office, Housekeeping, and Food & Beverage operations, ensuring guest satisfaction and cost control. This role requires strong leadership, organizational skills, and the ability to manage daily hotel activities with a focus on revenue and service quality.

Responsibilities include hiring and training staff, enforcing policies, handling guest issues, and monitoring financial performance.

Qualifications

• Four year college degree preferred.
• Two years front office management experience in a hotel preferred.
• Proficient with hotel sales, revenue management and A/R billing.
• Previous supervisory experience in a hotel required.
• Must have a valid driver's license from the applicable state.
• Ability to work mornings, nights, weekends, and holidays as dictated by hotel business levels.
• Ability to convey information clearly, both oral and written.
• Must maintain composure under pressure.

Responsibilities

• Carry out supervisory responsibilities in accordance with company policies and laws.
• Recruit, interview, hire, and train employees.
• Appraise performance, reward and discipline employees.
• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Enforce department policies and procedures consistently with staff.
• Respond to guest requests, problems, complaints and accidents promptly.
• Motivate, coach, counsel and discipline all team members.
• Develop team morale and ensure training coverage.
• Maximize room revenue and occupancy by reviewing status daily.
• Interview to recruit a diverse staff of competent personnel.
• Familiar with HR: policies, I-9s, E-Verify, documentation, Workers' Compensation, training, etc.
• Ensure no-show revenue is maximized through accurate billing.
• Assist with payroll.
• All other duties as assigned.

Skills

Front office management

Leadership

Customer service

Financial awareness

Effective communication

Revenue management

A/R billing

Education

Bachelor's degree preferred

Job description

Job Summary:

The General Manager is responsible for ensuring the operations of the Front Office, House Keeping, and Food and Beverage Departments are in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, controlling costs and minimizing expenses. This is a hands on management position that overseesthe day to day operations of the hotel.

Qualification Summary:

Education & Experience:

• Four Year College Degree is preferred.
• Two years front office management experience in a hotel preferred
• Proficient with hotel sales, revenue management and A/R billing
• Previous supervisory experience in a hotel required
• Must have a valid driver's license from the applicable state
• Must be able to work mornings, nights, weekends, and holidays as dictated by hotel business levels
• Must be able to convey information and ideas clearly, both oral and written
• Must maintain composure and objectivity under pressure
• Must be able to work with and understand financial information and data, and basic arithmetic function

Duties and Functions:

• Carry out supervisory responsibilities in accordance with the Company's policies, training programs, and applicable laws
• Recruit, interview, hire, and trainemployees
• Appraiseperformance,reward and discipline employees
• Approach all encounters with guests and team members in a friendly, service-oriented manner
• Have knowledge and understanding of department policies and procedures, and communicate and enforce all policies fairly and consistently with staff
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner
• Motivate, coach, counsel and discipline all team members
• Develop team member morale and ensure all team members are fully trained
• Maximize room revenue and occupancy by reviewing status daily
• Have effective interviewing skills, and be able to recruit a diverse staff of competent personnel
• Be familiar with Human Resources: policies and procedures, I-9s and E-Verify, proper documentation, Workers' Compensation, training, etc.
• Ensure no-show revenue is maximized through consistent and accurate billing
• Assist with or process payroll
• All other duties as assigned