General Manager

Dave & Buster's Inc.; Memphis (TN); On-site; USD 86,000 - 101,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, dental, vision benefits

401K matching

Job summary

Dave & Buster's Inc. in Memphis, TN is seeking a General Manager to lead restaurant and entertainment operations, drive financial performance, and uphold a culture of FUN. You will supervise a diverse team, manage budgeting, forecasting, and cost controls, and ensure outstanding guest experiences.

The role requires strong leadership, excellent communication, and the ability to work in a fast-paced, high-volume environment with a focus on safety and compliance.

Qualifications

• Proven track record managing operations and meeting financial goals.
• Strong ability to lead, motivate, and develop a diverse team.
• Solid understanding of financial reports, budgeting, and forecasting.
• Experience with cost control, inventory management, and profitability analysis.
• Excellent communication with staff, customers, and vendors.

Responsibilities

• Promotes positive employee relations and delegates managerial duties.
• Analyze financial reports and develop plans to grow revenue and control costs.
• Oversee all operational aspects (entertainment, food, beverages, equipment, property) to meet financial goals.
• Ensure staffing levels and management coverage meet business needs and guest experience.
• Deliver an unparalleled guest experience with food, drinks, and games.
• Maintain a safe environment for guests and staff.
• Improve operational execution through attention to detail and standards adherence.

Skills

Leadership

Financial acumen

Budgeting

Team development

Customer service

Safety & compliance

Job description

Job Description:

THE GENERAL MANAGER:

inspires and fosters accountability to drive success in the role while upholding our Culture of FUN! They provide strong leadership, supervision, and guidance on strategic initiatives and operational standards to enhance business outcomes.

What we are looking for!

• Proven track record of successfully managing operations and meeting financial goals
• Strong ability to lead, motivate, and develop a diverse team, fostering a positive work environment
• Solid understanding of financial reports, budgeting, and forecasting
• Experience with cost control, inventory management, and profitability analysis
• Exceptional skills in delivering high-quality customer service and resolving issues effectively
• You can handle 100K days while walking five miles a shift& working an average of 50-hour work weeks
• Excellent verbal and written communication skills for interacting with staff, customers, and vendors
• Familiarity with health and safety regulations, as well as labor laws related to the restaurant industry

Requirements:

• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

What will you be doing daily?

• Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Oversee all operational aspects, including entertainment, food, beverages, equipment, and property, to support the achievement of financial objectives and company initiatives
• Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career!
• Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range:

86178

101386

We are an equal opportunity employer and participate in E-Verify in states where required.