General Manager

Casual American Restaurant; Memphis (TN); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Casual American Restaurant in Memphis, TN seeks an experienced General Manager to lead a high-volume, lively restaurant and entertainment venue. This hands-on leader will build strong teams, drive guest experiences, and improve business results.

You will oversee daily operations, coach managers, and ensure peak performance during busy periods, with accountability for financials, safety, and standards. A dynamic, fast-paced environment awaits.

Qualifications

• 3–5 years of leadership experience in a high‑volume, full‑service restaurant or similar role.
• Experience leading front-of-house and back-of-house teams.
• Strong understanding of high-volume kitchen operations, including production planning and ticket flow.
• Working knowledge of restaurant financials including P&L, labor, inventory, and cost controls.
• Certifications: ServSafe and TIPS, or ability to obtain them.

Responsibilities

• Oversee daily front-of-house, back-of-house, and bar operations.
• Lead high-volume kitchen execution with prep, staffing, and coordination between teams.
• Maintain high standards for food quality, service, cleanliness, and safety.
• Manage purchasing, receiving, inventory, storage, and waste controls.
• Recruit, hire, train, and develop managers and team members.
• Create schedules that support labor goals and guest service.
• Provide ongoing coaching and address performance concerns.
• Review guest feedback and identify opportunities to improve the experience.
• Manage sales, labor, cost of goods, and operating expenses.

Skills

Leadership

Front-of-house

Back-of-house

P&L understanding

Staff development

Guest recovery

POS systems

Microsoft Office

ServSafe/TIPS certs

Tools

POS systems

Microsoft Office

Job description

General Manager

Restaurant & Hospitality | Memphis, TN

We’re searching for an experienced General Manager to lead a high-volume, lively restaurant and entertainment venue in Memphis. This is a hands‑on leadership role for someone who enjoys building strong teams, creating memorable guest experiences, and driving business results.

The ideal candidate thrives in a fast‑paced environment and is comfortable wearing many hats. They can shift gears as priorities change, manage multiple responsibilities, and meet deadlines while maintaining strong attention to detail. They bring people together, lead by example, and keep the team focused on shared goals.

What you will do

The General Manager is responsible for the overall performance of the location, including daily operations, team development, guest satisfaction, financial results, and facility standards. This leader will work closely with the Operations Leadership Team and Restaurant Support Center to meet business goals and maintain a positive workplace culture.

Lead the operation

• Oversee daily front-of-house, back-of-house, and bar operations.
• Lead high-volume kitchen execution by ensuring effective prep, station readiness, staffing, and coordination between kitchen and service teams to deliver timely, accurate, and consistent food during peak periods.
• Maintain high standards for food quality, service, cleanliness, and safety.
• Prepare the team for peak periods, group visits, promotions, and special events.
• Monitor the condition of the facility and equipment and coordinate maintenance and repairs.
• Manage purchasing, receiving, inventory, storage, and waste controls.

Build a strong team

• Recruit, hire, train, and develop managers and team members.
• Create schedules that support business needs, guest service, and labor goals.
• Set clear expectations, recognize strong performance, and provide ongoing coaching.
• Address performance concerns and partner with Human Resources on employee relations matters.
• Promote a respectful, inclusive workplace and lead by example.

Deliver a great guest experience

• Create a welcoming environment with attentive, consistent service.
• Address guest concerns promptly and professionally.
• Review guest feedback and identify opportunities to improve the experience.
• Support group visits, celebrations, and special events.

Drive results

• Manage sales, labor, cost of goods, and operating expenses.
• Review P&L statements and operational reports to identify trends and opportunities.
• Develop action plans to meet financial and service goals.
• Identify opportunities to grow sales through promotions, events, and other business channels.
• Maintain effective cash-handling, inventory, and purchasing controls.
• Provide updates to the Operations Leadership Team and Restaurant Support Center.

Maintain standards

• Ensure compliance with company policies and applicable food safety, alcohol service, employment, and workplace safety requirements.
• Partner with the Marketing Team on promotions and events.
• Help build relationships within the local community and encourage repeat visits.

What you bring

• At least three to five years of leadership experience in a high-volume, full-service restaurant, such as General Manager, Assistant General Manager, Kitchen Manager, or a comparable role.
• Experience leading front-of-house and back-of-house teams.
• Strong understanding of high-volume kitchen operations, including food preparation, production planning, ticket flow, and quality control, with a demonstrated ability to coach and lead back-of-house teams to execute consistently under pressure.
• Working knowledge of restaurant financials, including P&L statements, labor, inventory, and cost controls.
• Strong leadership, communication, problem-solving, and guest recovery skills.
• Ability to manage competing priorities in a fast‑paced environment.
• Experience with POS systems and Microsoft Office; familiarity with restaurant management and guest feedback platforms is a plus.
• ServSafe and TIPS certifications, or the ability to obtain required certifications.
• A commitment to hospitality, teamwork, and professional growth.

Equal opportunity

We are an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

This description provides an overview of the position and is not an exhaustive list of duties. Responsibilities may change based on business needs.