General Manager

KidStrong; Medina (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

KidStrong in Fairlawn, OH is seeking a General Manager to lead daily center operations on-site, ensuring top performance and exceptional family experiences. You will recruit and coach a team of educators and coaches, oversee scheduling, monitor safety and quality protocols, and drive initiatives to grow the business while maintaining high standards of service for every KidStrong family.

Strong leadership, communication, and a passion for child development are essential as you partner with

Qualifications

• Leadership and team management experience.
• Strong customer relationship skills.
• Experience in business operations and budgeting.
• Organizational and time management capabilities.
• Excellent written and verbal communication.
• Passion for child development and families.
• Bachelor’s degree in Business, Education, or related field preferred.
• Experience leading a fitness or kids-focused service is a plus.

Responsibilities

• Oversee daily operations of the KidStrong center.
• Recruit, train, and manage coaches and staff.
• Drive customer engagement and center growth.
• Manage scheduling and compliance with safety protocols.
• Implement strategic initiatives to improve performance.

Skills

Leadership

Customer Service

Business Ops

Time Management

Communication

Child Development

Bachelor’s Degree

Leadership Experience

Education

Bachelor’s degree

Job description

Company Description

KidStrong is a program designed for children aged 1-11, using certified coaches to help kids build strength, confidence, and essential life skills. With a growing network of centers, KidStrong is dedicated to fostering child development through innovative and engaging methods. The organization is powered by passionate and energetic professionals who are committed to making a positive impact on families and children’s lives. Learn more about KidStrong here.

Role Description

We are seeking a General Manager to lead our KidStrong center in Fairlawn, OH. This is a full-time, on-site role involving oversight of daily operations, staff management, customer engagement, and driving business growth. The General Manager will ensure an excellent experience for KidStrong families while maintaining high operational standards. Key responsibilities include recruiting and managing a team of coaches, overseeing scheduling, implementing strategic initiatives, and ensuring adherence to safety and quality protocols.

Qualifications

• Leadership and Team Management: Experience in team leadership, staff training, and performance evaluation
• Customer Service and Relationship Building: Strong background in fostering client relationships and ensuring a high-quality customer experience
• Business Operations: Proficiency in managing budgets, driving revenue growth, and overseeing operational processes
• Organizational and Time Management: Proven ability to handle multiple responsibilities efficiently and meet deadlines
• Excellent Communication: Strong written and verbal communication skills to interact effectively with staff and clients
• Passion for Child Development: A genuine enthusiasm for working with families and positively influencing children's growth
• Bachelor’s degree in Business Management, Education, or a related field is preferred
• Previous experience in a leadership role at a fitness, educational, or kids-related service organization is a plus