General Manager

Hilton Garden Inn; Media (Delaware County); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead the pre-opening and operations of a new hotel. This exciting role involves managing all hotel departments, ensuring exceptional guest experiences, and implementing operational procedures. The ideal candidate will have a proven track record in hotel management, particularly in openings, and will thrive in a fast-paced environment. With competitive compensation and benefits, this position offers a unique opportunity to shape the reputation of the hotel within the community and the Hilton brand family.

Benefits

Health, dental, and vision insurance

401(k) with company contribution

PTO and paid holidays

Hilton employee travel benefits

Qualifications

• 3-5 years of experience as a Hotel General Manager, preferably with Hilton.
• Strong understanding of hotel operations and financial management.

Responsibilities

• Oversee daily hotel operations ensuring outstanding guest service.
• Recruit, hire, and train department heads and staff.

Skills

Hotel Operations Management

Financial Management

Revenue Strategy

Leadership Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Education

Bachelor's Degree in Hospitality Management

Tools

OnQ

FOSSE

Job description

Job Title: General Manager – Hilton Garden Inn Middletown Township

Location: Middletown, PA
Employment Type: Full-Time
Reports To: Regional Director of Operations / Ownership Group

Position Summary:

We are seeking an experienced, dynamic, and hands-on General Manager to lead the pre-opening and ongoing operations of our brand-new Hilton Garden Inn in Middletown, PA. The ideal candidate is passionate about hospitality, focused on delivering exceptional guest experiences, and highly skilled in managing all hotel departments including Front office, Housekeeping, Food & Beverage, Sales, and Maintenance.

This is a rare opportunity to lead a hotel from the ground up and help establish its reputation in the community and within the Hilton brand family.

Key Responsibilities:

Pre-Opening Phase:

• Partner with ownership and Hilton corporate teams during the construction and pre-opening process
• Recruit, hire, and train department heads and staff
• Develop and implement operational procedures and SOPs
• Coordinate with vendors, contractors, and brand representatives to ensure timely opening
• Drive pre-opening sales and marketing efforts, including community outreach and online presence

Operational Responsibilities:

• Oversee daily hotel operations to ensure smooth execution and outstanding guest service
• Lead all departments, providing guidance and support to department heads
• Ensure compliance with Hilton brand standards, local laws, and safety regulations
• Monitor financial performance, including budgeting, forecasting, cost control, and P&L management
• Implement revenue management strategies and work closely with sales & marketing to drive occupancy and ADR
• Maintain a strong presence in the hotel and actively engage with guests and staff
• Cultivate a culture of service excellence, teamwork, and accountability
• Address guest concerns and resolve issues promptly and professionally

Qualifications:

• Minimum of 3-5 years’ experience as a Hotel General Manager, preferably with Hilton or other branded properties
• Proven track record of successful hotel openings (preferred)
• Strong understanding of hotel operations, financial management, and revenue strategy
• Leadership skills with the ability to motivate and inspire a diverse team
• Excellent interpersonal, organizational, and communication skills
• Knowledge of hotel management systems (e.g., OnQ, FOSSE, or similar)
• Bachelor’s degree in Hospitality Management or related field (preferred)

Compensation & Benefits:

• Competitive base salary + performance bonuses
• Health, dental, and vision insurance
• 401(k) with company contribution
• PTO and paid holidays
• Hilton employee travel benefits

About the Property:

The Hilton Garden Inn Middletown is a modern, select-service hotel featuring 109 rooms, meeting space, on-site dining, fitness center, and convenient access to Philadelphia International Airport and major business hubs.

***INTERVIEWING NOW WITH AN EXPECTED START DATE OF JULY 2025!

Source: Hospitality Online