General Manager

Dunkin'; Mayfield Heights (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Smoothie King seeks a General Manager to build a motivated team, deliver an extraordinary guest experience, and drive strategic and operational excellence.

You will harness tools like Profit and Loss, Daily Business Review, and inventory systems to optimize results while maintaining brand standards and a safe, welcoming store environment for guests and staff alike.

Qualifications

• Minimum 2 years’ experience as a manager or supervisor in a restaurant or retail service business.
• High school diploma required; associate/bachelor’s degree preferred in business or hospitality.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity and customer-first mindset; promote culture and mission.
• Bias for action and willingness to roll up your sleeves to get the job done.
• Ability to work varied hours including days, evenings, weekends, and holidays.

Responsibilities

• Enthusiastically hire, develop, and lead the team to provide a great guest experience.
• Use P&L, Daily Business Review, cash logs, and inventory tools for excellence.
• Maintain relationships with suppliers and manage inventory and shipments.
• Review KPIs to identify problems and opportunities, adjusting as needed.
• Manage cash activities including daily deposits.
• Ensure compliance with food safety guidelines by all team members.
• Own and promote brand standards aligned with company vision.
• Ensure store appearance and cleanliness meet brand standards.
• Drive implementation of programs through action planning and team motivation.
• Develop local store marketing plans and community outreach events.
• Recognize team achievements using existing tools and explore new methods.

Skills

Team leadership

Customer service

P&L familiarity

MS Word

MS Excel

Communication

Integrity

Customer focus

Operational planning

Education

High school diploma

Associate/Bachelor's degree in business/hospitality

Tools

Profit and Loss Statement

Daily Business Review

Cash & Deposit Log

Data Central scheduling and inventory management

Job description

The General Manager will contribute to Smoothie King’s success by creating and leading a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities, focusing on strategic, operational, and leadership excellence. As the role will evolve over time, the successful candidate will show curiosity in the business, demonstrate willingness to take on new challenges, and lift our team by developing additional skills to assist and support our purpose

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.)
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Qualifications

• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.