General Manager

Smoothie King (SKFI); Grand Rapids (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading smoothie franchise in Grand Rapids, MI, seeks a General Manager to lead a motivated team and ensure a fulfilling guest experience. The successful candidate will manage operations using tools for staff management, compliance with food safety standards, and performance evaluations. Responsibilities include local marketing and maintaining the brand's high standards. Ideal applicants have a high school diploma and management experience in related fields, alongside strong interpersonal skills and a customer-first attitude.

Qualifications

• High school diploma required; degree in business, hospitality management preferred.
• Minimum 2 years of management experience in a restaurant or retail service.
• Basic knowledge of Microsoft Word and Excel is required.
• Exceptional interpersonal skills and energy for working with people.
• Integrity, honesty, and alignment with company culture, values, and mission.
• Customer-first attitude and ability to identify and respond to customer needs.
• Bias toward action and willingness to roll up sleeves to get the job done.
• Ability to work varied hours including evenings, weekends, and holidays to run the store.

Responsibilities

• Hire and develop a team for a great guest experience.
• Use operational tools to achieve excellence.
• Maintain supplier relationships and manage cash activities.
• Review KPIs to identify problems and opportunities and adjust accordingly.
• Manage cash activities including daily deposits.
• Ensure compliance with food safety guidelines for store and team members.
• Uphold brand standards in line with company vision.
• Maintain store appearance and cleanliness per brand standards.
• Drive implementation of company programs and action plans to meet operational standards.
• Develop local store marketing plans and participate in community outreach and events.
• Recognize team accomplishments using existing tools and finding new recognition methods.

Skills

Interpersonal Skills

Operational Excellence

Team Leadership

Customer Service

Problem solving

Operations management

Cash handling

Education

High School Diploma

Associate or Bachelor's Degree in Business or Hospitality Management

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Job description

The General Manager will contribute to Smoothie King’s success by creating and leading a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities, focusing on strategic, operational, and leadership excellence. As the role will evolve over time, the successful candidate will show curiosity in the business, demonstrate willingness to take on new challenges, and lift our team by developing additional skills to assist and support our purpose

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.)
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Qualifications

• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.