General Manager

Dunkin'; Cleveland (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Smoothie King is seeking a General Manager in the United States (Cleveland, OH area) to lead store operations and a motivated team. The role focuses on delivering an extraordinary guest experience, driving sales, and upholding brand standards through strategic oversight and hands-on leadership.

You will manage P&L and scheduling tools, maintain supplier relationships, and drive community outreach and local marketing while ensuring food safety and exceptional store presentation.

Qualifications

• High school diploma required; associate or bachelor’s degree in business, hospitality management, or similar field preferred.
• Strong interpersonal and customer-service skills; ability to motivate and lead a team.

Responsibilities

• Hire, develop, and lead store team to deliver an exceptional guest experience and uphold brand mission.
• Use tools like P&L, Daily Business Review, Cash & Deposit Log, and Data Central for scheduling and inventory management.
• Maintain relationships with suppliers and manage inventory/shipping as needed.
• Review KPIs to identify issues and opportunities, then take corrective action.
• Manage cash handling and daily deposits.
• Ensure food safety guidelines are followed by all team members at all times.
• Uphold brand standards and store appearance in line with Smoothie King guidelines.
• Implement company programs and drive action plans; inspire team to meet standards.
• Develop local store marketing plans and engage in community outreach and events.
• Recognize team achievements using existing tools and innovative recognition methods.

Skills

Interpersonal skills

Microsoft Word

Microsoft Excel

Customer-focused

Education

High School Diploma

Associate or Bachelor’s degree in business/ hospitality management

Job description

The General Manager will contribute to Smoothie King’s success by creating and leading a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities, focusing on strategic, operational, and leadership excellence. As the role will evolve over time, the successful candidate will show curiosity in the business, demonstrate willingness to take on new challenges, and lift our team by developing additional skills to assist and support our purpose

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.)
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Qualifications

• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.