General Manager

Priority Dispatch Corp.; Mayagüez (PR); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading fitness franchise is seeking a General Manager to oversee club operations in Mayagüez. The ideal candidate will lead a team, ensure exceptional member service, and manage a high-performing staff. Qualifications include management experience and strong customer service skills in a dynamic environment.

Qualifications

• 2 years supervisory or management experience in high-volume environment.
• High School Diploma or equivalent required.
• Ability to manage cash drawer and deposits.

Responsibilities

• Oversee club operations ensuring exceptional member experience.
• Recruit, train and develop staff, maintaining service quality.
• Handle member service and front desk activities.

Skills

Supervisory experience

Customer service

Recruitment

Training and development

Cash management

Education

High School Diploma or Equivalent

Bachelor's Degree in Management or related field

Tools

Microsoft Office

Job description

Job Details

Job Location: Mayaguez Mall - Mayagüez, PR

Salary Range: Undisclosed

Description

Company Overview

Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +41 clubs in Florida, Georgia, South Carolina, Puerto Rico, and Canada. We are focused on being the premier operator of Planet Fitness clubs, and look to live out our mission:

“To create and foster an environment where everyone can enrich their life through fitness”

With more than 2,400 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market.

General Responsibilities:

The General Manager is responsible for the oversight of club operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The General Manager is accountable for leading a team of employees in a positive, motivating manner. We are looking for a leader who is results- oriented and committed to quality service.

Anticipated responsibilities outlined below.

Duties & Responsibilities

• Member Service:
  • Involved in all front desk related activities.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues, and questions.
• Employees:
  • Recruit, hire, train and develop a high performing staff consisting of Assistant General Managers, Front Desk Associates, Fitness Trainers, Barbers, and Hairdressers.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Schedule staff and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
  • Administration and processing of bi-weekly employee timesheets.
  • Resolve employee issues or concerns.
  • Manage corrective action/termination activities.

Qualifications

Qualifications/Requirements

• Two (2) years Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two (2) years Planet Fitness experience preferred.
• Comfortable working a flexible rotating schedule
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• A High School Diploma or Equivalent required
• Manage cash drawer and deposit procedure.
• A Bachelor's Degree on Management or Administrative related, or four (4) years supervisor or manager experience preferred
• Ability to travel to other clubs as needed
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.