General Manager

ZAX Zax LLC; Mauldin (SC); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Bonus potential

Free meals

Paid time off

Paid holidays

Referral program

Medical, dental, and vision insurance

Disability insurance

Life insurance

401(k) with employer match

Advancement opportunities

Job summary

Zax LLC is seeking a General Manager to lead daily restaurant operations, guide the team, and drive sales while maintaining high standards of service and profitability.

Responsibilities include staffing, training, scheduling, and ensuring compliance with company policies. The GM will foster a positive culture, mentor team members, and strive for excellence in guest experiences while balancing costs.

Qualifications

• Must be 21 years of age or older.
• Must have a valid driver’s license, vehicle insurance, and reliable transportation.
• Open availability and the ability to work a minimum of 5 days and 48 hours per week.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Restaurant management experience preferred

Responsibilities

• Oversee daily restaurant operations focusing on staffing, team development, and sales growth.
• Drive profitability by managing costs, scheduling, and inventory control.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Create and maintain a positive culture and strong team morale through guidance and leadership.
• Complete performance reviews and assist with staff development and coaching.
• Ensure compliance with all company guidelines, policies, and safety procedures.

Skills

Leadership

Team management

Staffing

Sales growth

Cost management

Operations

Coaching

Education

High school diploma or equivalent

Some college preferred

Job description

Salary Range: $70,000 - $75,000 / year Training Completion Bonus: $3,000*

As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxbys is an indescribably great place to work! General Managers are responsible for providing guidance and leadership to their team to create a positive culture, maintain high team morale, and encourage all team members to strive for excellence. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, and ensuring operational standards are consistently upheld.

Why work at Zax?

• COMPETITIVE PAY BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary
• FREE Meals
• Paid Time Off
• Paid Holidays
• Employee Referral Program Opportunities to Advance Benefits
• Medical, Dental, and Vision Insurance
• Short and Long-Term Disability
• Employer-Paid Life Insurance
• 401(k) With Employer Match (additional eligibility requirements)

Job Duties and Responsibilities

• Complete all training requirements including: Zaxbys General Manager Development Plan and Operations Excellence Capstone Class Food Safety Certification and Manager Certification Any additional training required by Zax LLC
• Ensure that the restaurant delivers great experiences to guests
• Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
• Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
• Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
• Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
• Strive to increase sales by building community relationships and providing outstanding product and service
• Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
• Complete performance reviews for crew members and assist with performance reviews for managers
• Maintain compliance with Zaxby’s Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
• Utilize management tools and keep neat, accurate, and current records
• Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
• Other responsibilities
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
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• Ensure the team works safely and follows all safety guidelines and procedures
• Escalate concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly

Job Qualifications

• Must be 21 years of age or older
• Must have a valid driver’s license, vehicle insurance, and reliable transportation
• Open availability and the ability to work a minimum of 5 days and 48 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Successful completion of background check and motor vehicle report
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
• Required minimum education: High school diploma or equivalent and some college preferred 3-5 years management experience required Restaurant management experience preferred

Capability Requirements

• Reasonable accommodations that do not create an undue hardship on the company will be considered.
• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

*Training completion bonuses are paid in 2 equal payments according to the following schedule: payment 1 processes at the time of training completion, payment 2 processes 30 days following training completion. To be eligible for each bonus payment, the new hire must be employed at the time of payout.

Zax LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.

Zaxbys® is the saucy chicken chain that put Chicken Fingerz™ on the map as a main course. Founded in 1990 in Statesboro, Georgia, our founders took a bold chance on a new kind of restaurant, and that entrepreneurial spirit still drives how we work, grow, and support our teams today. We’re known for craveable Fingerz™, wings, Zalads®, and signature sauces, all delivered with Southern hospitality and a modern twist. With over 1,000 locations across 22 states and headquarters in Atlanta, Georgia, Zaxbys is where bold flavor meets big opportunity! For information about Zaxbys®, visit www.zaxbys.com.