General Manager

Ermenegildo Zegna Holditalia S.p.A; Manhasset (NY); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Competitive bonus

Medical, dental, vision

401(k) with employer match

Paid vacation and holidays

Commuter benefits

Job summary

ZEGNA in Manhasset seeks a General Manager to lead the luxury retail team, elevate client experience, and drive long-term business performance. You will work with the Regional Director and store team to cultivate an empowered, customer-focused environment where people and performance thrive.

You will maximize store profitability, coach talent, and leverage CRM insights to build lasting client relationships while ensuring the highest service standards.

Qualifications

• 5+ years of experience in luxury retail, hospitality, or a client-focused leadership environment.
• Proven ability to coach, manage, and inspire high-performing teams.
• Confident using digital tools and CRM systems; data drives action.

Responsibilities

• Maximize store sales and profitability by analyzing business data and trends.
• Drive external business development with client outreach and in-store events.
• Lead by example; coach team to build lasting client relationships with superior service.
• Leverage CRM insights to set clienteling goals and relationship-building activities.
• Collaborate with planning and merchandising to optimize product performance and stock.
• Recruit, onboard, train, and develop top talent; manage conflicts and disciplinary actions when needed.
• Set and communicate daily, weekly, and monthly sales targets with structured coaching.
• Oversee in-store operations, brand standards, and back-of-house processes.
• Manage budgeting, store reporting, payroll, and compliance.
• Uphold high standards for Made to Measure services and personalized client experiences.

Skills

Luxury retail leadership

Coaching & development

CRM systems

Data-driven decision making

Clienteling

Budgeting & reporting

Strong communication

Tools

CRM software

POS systems

Reporting tools

Job description

ABOUT ZEGNAThe global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities – a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA – from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.YOUR ROLE AT ZEGNAAs General Manager, based in the Manhasset boutique, you will bring your unique strengths to the Retail Leadership Team, helping us lead with excellence, elevate the client experience, and drive long-term business performance.You’ll work closely with the Regional Director, Northeast and store team to cultivate an empowered, customer-focused environment where people and performance thrive.HOW YOU BRING IT TO LIFEHere’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:Maximize store sales and profitability by analyzing business data, identifying trends, and developing action plans to capture new opportunities.Drive external business development by initiating client outreach, proposing in-store events, and engaging with the local community to generate traffic and loyalty.Lead by example, coaching the team to build meaningful, long-term relationships with clients while ensuring the highest standard of service.Leverage CRM insights to set clear clienteling goals for the team and ensure ongoing relationship-building activities.Foster a deep knowledge of ZEGNA product offerings, style stories, and craftsmanship; share insights with the team and provide regular product training.Collaborate with planning and merchandising teams to optimize product performance, manage stock consolidation, and share timely feedback.Recruit, onboard, train, and develop top talent – continuously investing in your team’s growth, motivation, and performance while proactively managing and resolving conflicts, including taking disciplinary action when necessary to foster a healthy and collaborative team environment.Set and communicate daily, weekly, and monthly sales targets, supporting the team with structured coaching and action plans to achieve and exceed goals.Oversee operational excellence in-store, ensuring adherence to brand standards, efficient back-of-house processes, and proper use of retail tools and reporting systems.Manage financial and administrative aspects of the business, including budgeting, store reporting, payroll, and operational compliance.Uphold high standards for ZEGNA Made to Measure services, ensuring a consistently exceptional and personalized client experience.WHO YOU AREThis is how you show up:You bring 5+ years of experience in luxury retail, hospitality, or a comparable client-focused leadership environment.You are passionate about developing people and have a proven ability to coach, manage, and inspire high-performing teams.You are confident using digital tools and CRM systems, and you understand how data drives action.You thrive in a fast-paced, dynamic environment where leadership, adaptability, and strategic thinking are key.You possess strong written and verbal communication skills and easily connect with a diverse range of clients and colleagues.YOUR ZEGNA OFFERAnnual gross salary range: $130k-$140k plus competitive bonus opportunity.Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits, and more.Learning and development programs, including access to ZEGNA Made to Measure certification.Paid vacation and holidays, based on tenure and role levelNATURALLY IN ZEGNAJoining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.