General Manager

AVE by Korman Communities; Malvern (Chester County); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Birthday Time Off

Volunteer Time Off

Furnished apartment stays nationwide

Comprehensive benefits package (PTO, 医

Career advancement opportunities

Job summary

AVE by Korman Communities is seeking a General Manager to lead a luxury apartment community with a sales-driven, hospitality-first approach. This role owns the sales effort, day-to-day operations, and team development to deliver superior resident experiences and robust occupancy.

You will mentor a diverse team, manage budgets, coordinate cross-department initiatives, and drive revenue alignment with strategic goals. Strong leadership and relationship-building are essential.

Qualifications

• 7-10+ years of direct leadership experience in mentoring, coaching, training, and supervising a team.
• Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred
• Proven success in driving sales, financial, and operational results to meet and exceed goals
• Strong problem-solving skills and ability think strategically
• Ability to build and maintain strong relationships with team members, residents, and clients
• Yardi and Orion systems knowledge preferred but not required

Responsibilities

• Lead, coach, mentor, and supervise a team to achieve results.
• Develop and execute sales and marketing plans to drive revenue and occupancy.
• Collaborate with departments to drive brand performance and financial metrics.
• Manage budget and expenses to deliver financial results.
• Deliver exceptional customer service to residents and clients.
• Represent community at industry events to drive brand awareness.
• Hire, train, and develop team members across roles.

Skills

Leadership experience

Sales-focused

Hospitality-driven

Team development

Budget management

Customer service

Event programming

Tools

Yardi

Orion

Job description

Our hospitality-driven real estate brand is growing, and we are seeking hard-working and passionate top talent to grow their careers with us! If you are interested in being a pioneer with AVE as we continue to expand our portfolio of luxury flexible-stay apartment communities nationwide, For four consecutive years, AVE has been ranked in our tier as #1 Apartment Operator in the country, based on resident survey scores through the Kingsley Survey program!

What is a General Manager at AVE?

General Managers at AVE are sales-focused and hospitality-driven leaders that thrive in entrepreneurial environments. They take full ownership of driving the sales effort to achieve financial results for the community, as well as ensure successful day-to-day operations. General Managers are high-energy, service-oriented leaders who are passionate about developing and rallying teams of A+ players to deliver a superior living experience and cultivate a sense of community for their residents.

Responsibilities

• Utilize a hands-on approach and team building focus to lead, coach, mentor, and supervise; rallying the team towards the common goal of achieving results
• Actively promote the AVE vision, mission, culture, and QUEST values system amongst all team members
• Develop and execute sales and marketing plans that will drive revenue and occupancy results and achieve financial targets
• Work closely with the Business Development team to grow existing clients and forge new relationships to drive furnished suite occupancy and revenue goals
• Work closely with the Leasing team to drive unfurnished apartment occupancy and revenue goals
• Collaborate with leadership across all departments (asset/finance/marketing/IT/operations) to operate at the highest level and drive financial results
• Manage budget and expenses to deliver financial results
• Provide exceptional customer service to all residents, clients, prospects, partners, etc. to drive brand service culture
• Lead team in delivering elevated resident lifestyle through event programming, social media, and resident technology
• Hire, train, evaluate, and mentor team members in all community roles (sales, resident services, housekeeping, maintenance, and administration) to operate at the highest level and deliver professional growth
• Inspire and motivate all team members to operate at the highest level and empower them to take full ownership of their individual roles
• Deliver urgent follow-up to resident inquiries to ensure resident satisfaction
• Manage vendors and contractors to drive seamless operations
• Walk make-readies and the community daily to ensure brand asset presentation standards and sales success
• Manage apartment retention program to drive lease renewals
• Audit digital storefronts on weekly basis to ensure competitive edge (Marketing Websites, Google MyBusiness/Yelp/Apartments.com, etc.)
• Report on community performance by preparing weekly leasing and traffic reports, as well as monthly financial analysis
• Represent your community at relevant industry and local events (Chamber of Commerce/Travel/Relocation/Real Estate) to drive brand awareness
• Foster a positive, professional, and collaborative team-oriented environment

Requirements

• 7-10+ years of direct leadership experience in mentoring, coaching, training, and supervising a team
• Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred
• Proven success in driving sales, financial, and operational results to meet and exceed goals
• Strong problem-solving skills and ability think strategically
• Ability to build and maintain strong relationships with team members, residents, and clients
• Yardi and Orion systems knowledge preferred but not required

Compensation

• $100,000-$115,000/year

Individual compensation decisions will vary as the annual base compensation range provided is approximate and determined by a variety of factors including but not limited to experience, qualifications, education, and geographic location. AVE also offers additional bonus potential paid out on a monthly and/or quarterly basis (dependent upon the position), which is not included in the base compensation range listed above.

The Perks

• Fun, positive, and collaborative work environment
• Robust training program and ongoing professional development opportunities
• Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)
• Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only)
• Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
• Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)
• A career home! Tons of potential for long-term career advancement within a rapidly expanding organization

About AVE

AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company on a mission to create raving residents! Our first-class residential communities offer flexible living solutions - fully furnished apartments for month-to-month stays and contemporary unfurnished apartments for longer lease terms. Our communities are designed to deliver unparalleled carefree living. We have professional, friendly teams on site to provide exceptional service, complimentary, on-demand, business and resort amenities for convenience, and fun resident events to create a sense of community. While we own and operate a growing portfolio of best-in-class residential communities nationwide, our most important asset has always been our passionate, dedicated team members. We have a lot of longevity within our team because we commit to team members who embrace our values and promote our reputation for excellence. Many decades ago, we committed ourselves to a value system called QUEST which stands for Quality, Uniqueness, Excellence, Service, and Teamwork. The "S" representing "service", has been the driving force behind everything we do: service to our team members, service to our residents, service to our clients, and service to our communities.

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Your personal data will be retained by Korman Communities as long as Korman Communities determines it is necessary to evaluate your application for employment. Under the CCPA/CPRA, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted by contacting us at [e-mail].