General Manager

Poolie LLC; Magnolia (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Base salary 85k-115k

Executive performance bonus

Profit sharing

Medical, Dental, Vision

Disability insurance

EAP for mental health

PTO

10 paid company holidays

Leadership development & training

Employee Purpose Plan

Job summary

Poolie LLC seeks a General Manager to lead a regional branch, driving revenue growth and profitability while managing Service Managers, Supervisors, and Technicians. You will steer territory development, commercial partnerships, and client retention in a growth-focused environment.

The role requires proven leadership in home services, strong sales and negotiation skills, and fluency with CRM and collaboration tools to scale operations and quality across branches.

Qualifications

• Proven leadership experience in senior operations roles (GM/Director/Branch Manager).
• Direct experience driving top-line growth, revenue targets, and P&L performance.
• Comfort leading multi-tier teams and handling high-stakes client escalations.
• Strong tech proficiency with CRMs and collaboration tools.

Responsibilities

• Drive top-line regional revenue growth and oversee P&L for the branch.
• Lead Service Managers, Supervisors, and Technicians to deliver quality service.
• Expand market share by partnering with commercial sales and managing territory development.
• Ensure client retention and high customer satisfaction through leadership and process improvements.

Skills

Leadership & People Management

P&L Management

Sales Growth & Strategy

B2B Negotiations

Stakeholder Communication

CRM/Tech Savvy

Tools

HubSpot

Pool Brain

Podium

Slack

Job description

Who We Are

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle‑free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.

Description

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle‑free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction. Today, we’re one of the fastest‑growing pool service and renovation companies in Texas, trusted by thousands of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.

What We Offer

• Competitive Compensation: $85,000 – $115,000 Base Salary + Executive Performance Bonus / Profit Sharing
• Medical, Dental, and Vision Insurance
• Company-paid Short & Long‑Term Disability
• Employee Assistance Programs (EAP) for mental health and wellness
• Paid Time Off (PTO)
• 10 Paid Company Holidays
• Executive Leadership Development & Training Opportunities
• Employee Purpose Plan

Schedule

• Full‑time: Monday–Friday, 8:00 AM–5:00 PM
• In‑office start and finish at assigned branch location
• Occasional flexibility required to support commercial sales activities, board meetings, or operational needs

What You’ll Do

As the General Manager, you will be the executive leader of your regional branch—driving top‑line revenue growth, overseeing regional P&L profitability, and leading a high‑performing team of Service Managers, Supervisors, and Technicians. While operational excellence is fundamental, this is a growth‑driven leadership role. You will actively drive regional sales initiatives, partner with commercial sales teams to expand market share, approve territory developments, and ensure our client retention rates set the industry standard.

Key Responsibilities

• Sales Growth & Market Expansion: Drive top‑line regional revenue. Partner with commercial sales teams to identify new territory opportunities, approve B2B proposals, and build strong relationships with key commercial clients (HOAs, property managers, commercial facilities).
• P&L & Financial Management: Own the regional branch P&L. Establish budgets, monitor gross margins, manage labor/equipment costs, and hit regional revenue and profitability targets.
• Operational Leadership: Oversee daily branch operations, ensuring Service Managers, Repair teams, and field technicians meet strict quality, safety, and service delivery standards.
• Customer Retention & Experience: Serve as the senior point of escalation for high‑stakes customer concerns, establishing a culture focused on long‑term client trust and account retention.
• Team Leadership & Development: Hire, mentor, and manage branch department heads. Drive accountability, conduct performance reviews, and build a collaborative, high‑performing culture.
• Software Adoption & SOPs: Act as the primary regional expert and internal support lead for Poolie's tech stack (HubSpot, Pool Brain, Podium, Slack), ensuring complete team compliance with company SOPs.
• Facility, Fleet & safety Oversight: Oversee branch warehouse management, fleet vehicle maintenance, inventory audits, and regional OSHA/safety protocol enforcement.

Requirements

What We’re Looking For

Must‑Haves

• Proven leadership experience as a General Manager, Operations Director, or Branch Manager in home services, commercial trade, or multi‑unit operations
• Direct experience managing top‑line sales growth, revenue targets, and P&L financial performance
• Strong capability in leading multi‑tier teams (managers, supervisors, field staff) and driving accountability
• Demonstrated experience handling high‑level client escalations and commercial negotiations
• High comfort with modern business technology (CRMs, routing tools, messaging platforms)
• Valid driver’s license with a clean record

Nice‑to‑Haves

• Experience in commercial pool service, property management, facilities services, or HVAC/plumbing
• Direct track record of closing commercial B2B contracts or managing local marketing initiatives
• Certified Pool Operator (CPO) license
• Proficiency with HubSpot, Pool Brain, Podium, and Slack