General Manager

Piedmont Airlines, Inc.; Louisville (KY); On-site; USD 75,000 - 92,000; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel on American Airlines

Medical and dental

Job summary

Piedmont Airlines, Inc. in Louisville, KY, seeks a General Manager for Ground Handling to lead station operations, staffing, and safety.

You will manage shifts, supervise agents, coach staff, and ensure compliance with policies. The role offers a competitive salary with room to grow, plus benefits and travel opportunities within the American Airlines network.

Qualifications

• Proven success as a Team Leader with ability to preplan manpower and equipment.
• Ability to work independently, set and meet deadlines and manage staff.
• Experience with airport operations and internal controls processes.
• Strong communication skills across all management levels.

Responsibilities

• Oversee station labor relations and daily operations with focus on safety and service.
• Coach staff, conduct performance reviews, and enforce policies.
• Manage staff scheduling, assignments, and overtime to meet demand.
• Prepare daily/weekly/monthly reports for regional leadership.
• Coordinate with supervisors, shift managers, and agents to ensure efficiency.

Skills

Team leadership

Manpower planning

Staff coaching

Microsoft Office

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Sabre

Internal Controls Manual (ICM)

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a General Manager in our Ground Handling Department.

The primary responsibility of the position is to manage the operational activities of the station in accordance with established policies and procedures. The General Manager manages a staff with varied duties to include Shift Managers, Supervisors, and Agents. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Regional Manager, Ground Handling.

Essential Duties:

• Oversee station labor relations, operations efficiencies, maintenance, facilities, and safety and security
• Keep company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a staff with varied duties to include Shift Managers, Supervisors, and Agents
• Administrative duties include daily/weekly/monthly reports
• Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees
• Conduct employee performance reviews

Job Qualifications and Competencies:

• Proven success as a Team Leader with ability to preplan manpower and equipment
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items

Preferred Qualifications:

• Two (2) years supervisory experience, in both Operations and Customer Care
• Working knowledge of Airport Operations Area environment
• Extensive knowledge of QIK, Sabre & Internal Controls Manual (ICM)
• Bachelor’s Degree in Aviation, Business, or related field

Work Environment:

• Standard office environment, use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts
• Some travel may be required

Physical Requirements:

• Occasional lifting up to 25 pounds

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.

Medical and dental available.

Starting Rate: $75,000.00/Annual Salary - 92,000.00/Annual Salary (Based on locale and experience)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline: September 23, 2026 Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone – no matter which job title they hold – is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.

If you need a reasonable accommodation for any part of the application process, please email us at [e-mail]