General Manager

Hospitality Management Corporation; Los Lunas (NM); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Benefits package

401K

Promotional opportunities

Incentive plan

Job summary

Hospitality Management Corporation in the United States is seeking a General Manager to lead hotel operations with integrity and guest satisfaction as a core focus. You will recruit, train, and develop a high-performing team across all departments and ensure financial results meet budgeted objectives.

Responsibilities include maintaining safety and cleanliness, upholding brand standards, and fostering a culture of accountability.

Qualifications

• GM/AGM level experience required, 5+ years in hotel operations.
• Strong leadership and guest satisfaction focus.
• Proficient in budgeting and financial reporting.
• Proficient with Microsoft Office.
• Availability to work weekends, evenings and holidays.

Responsibilities

• Lead hotel operations with integrity and guest satisfaction.
• Hire, train, and develop a high-performing, service-oriented team.
• Maintain compliance with brand standards and safety regulations.
• Model service excellence and incorporate guest feedback into improvements.
• Provide regular feedback and manage performance against goals.
• Maintain property cleanliness, safety and security.
• Foster accountability and continuous improvement.
• Demonstrate scheduling flexibility including weekends/evenings/holidays.
• Perform other duties to support hotel success.

Skills

Team leadership

Guest service focus

Time management

Communication

Delegation

Education

Two- or four-year college degree preferred

High School diploma or equivalent

Tools

Microsoft Office

Job description

General Manager

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.

HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

We are currently searching for a General Manager.

Why Work With Us?

• It’s a fun company to work for!
• We recognize efforts and reward results
• Great benefits package, including 401K
• Promotional opportunities with a growing company
• Excellent incentive plan

Responsibilities:

• Lead hotel operations with integrity, professionalism, and a strong commitment to guest satisfaction.
• Ensure all guests are greeted and served in a friendly, attentive, and courteous manner.
• Hire, train, coach, and develop a high-performing, service-oriented team across all departments.
• Promote a positive and professional work environment through consistent leadership, clear communication, and team engagement.
• Maintain compliance with company policies, brand standards, and safety regulations.
• Champion service excellence by modeling desired behaviors, participating in daily team meetings, and incorporating guest feedback into operational improvements.
• Monitor performance and provide regular feedback, setting clear goals and expectations for team members.
• Maintain property cleanliness, safety, and security for guests and associates.
• Foster a culture of accountability, continuous improvement, and teamwork.
• Demonstrate flexibility in scheduling, with availability on weekends, evenings, and holidays as needed.
• Perform other duties as assigned to support the success of the hotel.

Requirements:

• General Manager or Assistant General Manager experience required.
• Be able to manage time effectively, complete required tasks on time.
• Ability to delegate authority effectively to subordinates.
• Ability to recruit, select, and retain quality associates.
• Ability to produce financial results in line with budgeted objectives and labor models.
• Strong understanding of Microsoft Office products (Excel, Word, Outlook) required.
• Need to be a team player – if you like to work on an island by yourself, this won’t be a good fit for you!
• Must be able to convey information and ideas clearly.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Education & Experience:

• At least 5 years of progressive experience in a hotel environment at the GM or AGM level required.
• Two- or four-year college degree preferred.
• Supervisory experience required.
• High School diploma or equivalent required.
• Stable work history required.

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.