General Manager

Sloomoo Institute Llc; Los Angeles (CA); On-site; USD 111,000 - 150,000; Full time

Job summary

Sloomoo Institute Los Angeles seeks a dynamic General Manager to lead daily operations and the launch of our LA location. You will supervise a 40+ team, balance production and guest experience, and ensure exceptional service every day.

The role demands strategic thinking, hands-on leadership, and a proactive, diplomatic approach to problem solving, aligning with Sloomoo’s values and growth plans.

Qualifications

• Experience in operational management within guest-facing operations.
• Budgetary and line-item management experience.
• Ability to prioritize needs of departments and manage resources.

Responsibilities

• Own full P&L responsibility and manage multi-million-dollar budgets.
• Lead floor managers, production, retail store manager, and staff.
• Oversee procurement, inventory, and SOP development and compliance.
• Ensure brand integrity and guest experience standards across the site.
• Provide leadership to Sloomoo Inc. team and plan staffing for new developments.

Skills

Operational management

Budget management

People management

Strategic planning

Communication

Education

Bachelor's degree in hospitality, business administration, or related field

Job description

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General Manager

Full Time Los Angeles, CA, US

3 days ago Requisition ID: 1416

Salary: $130,000.00 Annually

JobTitle:GeneralManager

Reportingto:VPofOperations

Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands‑on play, and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12,000 square-foot experience in Soho, NYC, where hand-crafted, artisanal slime (dozens of textures and the most delicious scents), soothing ASMR, and wondrous delights (you can slingshot slime, walk on slime, design your own slime, and more) converge with glossy, contemporary design.

Sloomoo’s universe has expanded - there are now a total of 7 Institutes (NYC, LA, Houston, Chicago, Atlanta, Charlotte, Washington DC) and 2 MiniMoos (Boston, Philadelphia) with more to come.

MiniMoos are smaller than the Institutes but packed with as much color, surprise, and play.

The brand has been featured in People Magazine, Vogue, the Today Show, the Kelly Clarkson Show, the Tamron Hall Show, Forbes, INC, and more.

The mission: Deliver joy, whether you’re a kid or kid-at-heart.

PositionSummary

We are seeking an energetic, strategic, and hands‑on General Manager to lead the launch and daily operations of our Los Angeles location. Leading a staff of 40+ on a daily basis to deliver an exceptional experience for our guests and at the same time you will be manufacturing thousands of tons of slime every year. You will lead the daily operation and management of Sloomoo Inc, creating an inclusive culture and a warm welcome for our guests, volunteers, and staff.

TheGeneralManagerwillbeconfidentinmanagingpeople,projectsandbudgets,andwillknowwhentodelegateandwhentotakeownership.Theywillbringapositiveandempoweringattitudetotheteam,andtheirmotivatingapproachwillensuredeliverytoahighstandardacrossthesite.Theywillbeabletoworkwitharangeofdifferentstakeholdersanddemonstrateflexibilityandaproactiveanddiplomaticapproachtoproblem‑solving.TheGeneralManagerwilltaketheleadontheplanninganddeliveryofworkstreams,ensuringthattheVPofOperationsiskeptinformedandinvolvedinkeydecisionmaking.

You will be key to upholdingSloomoo’svalues:

1.Joy–JoyisourDNA.Wesparkwonder,play,andcreativityineverythingwedo.

2.Accountability–Weownit.Everyaction,everyresult—ournameisonit.

3.Collaboration–Joyhappenswhenwecreatetogether.Weriseasoneteam.

4.Innovation–Wepushlimits,dreambig,andturnboldideasintoreality.

5.Inclusivity–Everyonebelongs.Everyvoicematters.

6.Resilience–Wepivot,solve,andgrowstrongerthrougheverychallenge.

7.Excellence–Goodisn’tenough.Weobsessoverthedetailsthatmakegreatness.

Responsibilities:

• FullP&Lresponsibility.
• Developandmanagemulti-million-dollarbudget,forecastandprofitability.
• Managefloormanager,production,retailstoremanager,andstaff.
• Manageprocurementandinventory.
• DevelopStandardOperatingProcedures.
• EnsurestaffarefollowingallStandardOperatingProcedures.
• Maintainbrandintegritythroughouttheexperience.
• ProvideleadershipandlinemanagementtotheSloomooInc.team,ensuringthatresourcingisplannedfornewdevelopments,andstaffingismanagedacrossthesite.
• Supportalloperationaldepartmentstoregularlyreviewtheirworkingpracticesandseekimprovementstoreducethelikelihoodofaccidents.
• Maximizeguestadmissionsincomefromtheforecastandworkwiththeseniormanagementteam,settingfutureforecastsandbudgets.
• ControlLaborspendtoensurewearehittingandexceedingtargets.
• Provideaworldclassguestexperienceasevidencedbypositivesurveyresults.
• Provideanengagingandrewardingworkplaceforallemployeeswithacompetitiveretentionrateandprovenpromotion.
• Meet(andexceed)projectedguestcountandprojections.
• Creationandimplementationofimprovementsforguestsatisfaction,employeeexperienceandrevenuegrowth.
• DataDriven-usedatatodriveyourdecisionmakingforsalesandproduction.
• Completeaccident/incidentreportwithdocumentedfollowthroughandresolutionforeachaccident/incidentwithin24hoursoftheincident.
• Other responsibilities as assigned.

Qualifications:

• Preferredbachelor’sdegreeinhospitality,businessadministration,orrelatedfield.
• Experienceinoperationalmanagementwithinaguest-facingoperation.
• Budgetaryandlinemanagementexperience(essential).
• Abilitytoprioritizetheneedsofthedifferentdepartments.
• Excellenttimemanagementandorganizationalskills.
• Excellentcommunicationskillsandafriendlyandapproachablemannerwithstafffromacrosstheorganization,ensuringgoodworkingrelationships.
• Abilitytobuildandmaintainstrongrelationshipswithkeyconsultantsandcontractors.
• Abilitytoengagewithcolleaguesinadiplomaticmanner.
• Energetic,perceptive,confidentproblemsolverwithagoodsenseofhumor.
• Minimumage:18years.

InclusivityCommitment:

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.