General Manager

GoSaga, Inc.; Los Angeles (CA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health benefits (medical, vision &  d̶

Paid Sick Leave

2-weeks paid vacation

1 free massage per month

Annual raises

Branded swag and peer gift cards

Quarterly training sessions

Growth opportunities

Team-building offsites

Job summary

Squeeze Massage seeks a seasoned General Manager to lead high-volume shop operations with a guest-first focus. You will oversee Maitre D and massage therapists, drive guest satisfaction, and manage recruiting and staff development in a fast-paced environment.

Join a forward-thinking team committed to exceptional service, wellness, and growth opportunities across locations. This role emphasizes strong leadership, empathy, and a results-driven mindset.

Qualifications

• Experience in high-volume retail/service environments is required.
• Strong focus on guest satisfaction and bottom-line results.
• Excellent communication and people-management skills.
• Ability to coach, mentor, and motivate a team.

Responsibilities

• Demonstrate and embody The Feels, our five core values.
• Foster meaningful relationships with your team and guests.
• Manage day-to-day shop operations, including Maitre D and therapists.
• Recruit, interview, onboard, and retain a best-in-class shop team; build and maintain staff schedules.
• Provide feedback to ensure Squeeze standards are upheld at all times.
• Develop relationships with local massage schools, associations, and businesses.
• Execute operations, HR, and local marketing objectives.
• Manage timekeeping and payroll reporting for staff.
• Resolve employee relations and guest issues while maintaining culture and morale.
• Manage inventory and minimize shrink.

Skills

Guest service

People management

Communication

Leadership

Entrepreneurial mindset

Analytical

Empathetic

Job description

We’re Squeeze Massage, a feel-good company!

A bit about us: Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We are focused on the human side of business, and we work to foster an inclusive environment, where everyone can shine bright. It's so important that we've made it our company mission to be the best part of our guests’ and team members’ day.

Our revolutionary app-based booking and payment platform makes scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post-massage. Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to sound, all in a beautifully designed space. It’s a completely fresh approach to a way better massage experience.

THE PERKS

• Competitive salary with bonus potential
• Health benefits (including medical, vision & dental)
• Paid Sick Leave
• 2-weeks paid vacation
• 1 free Mid Squeeze (50-minute massage) a month
• Opportunities for annual raises
• A revolutionary, feel-good culture (including branded swag and points from peers redeemable for gift cards)
• Quarterly paid training: we bring in an outside speaker to train on everything from mindfulness meditation to personal finance, all in the interest of helping our team members grow
• Growth opportunities
• Team-building offsites

ABOUT YOU

• You are an experienced, business-savvy and people-oriented General Manager with 5-10 years working in high-volume retail service businesses.
• You prioritize over-the-top, first-class guest service as well as driving a bottom line.
• You create a motivational environment where your team is passionate about delivering an amazing guest experience, each and every time.
• Words that describe your management style include: entrepreneurial, analytical, coach, empathetic.
• You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
• Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
• You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
• You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze.

YOUR RESPONSIBILITIES AT SQUEEZE

• Demonstrate and embody The Feels, our five core values
• Foster meaningful, positive relationships with your team and guests
• Manage day-to-day shop operations, including management of Maitre D’s and Massage Therapists
• Recruit, interview, onboard, and retain a best-in-class shop teamBuild and maintain staff schedules
• Provide consistent, transparent feedback to your team to ensure Squeeze standards are upheld at all times
• Develop and maintain relationships with local massage therapy schools, professional associations, and local businesses in your community
• Execute operations, HR, and local marketing objectives
• Manage timekeeping and payroll reporting for your staff
• Resolve employee relations and guest issues, while also maintaining culture and morale
• Manage inventory and minimize shrink

EXPERIENCE REQUIREMENTS

• 5-10 years in retail, preferably hospitality or service-related experience
• Experienced in operating a fast-paced, high-volume environment
• Previously managed a minimum of 15 direct reports
• Advanced expertise in recruiting, onboarding, and developing a team
• Inventory management and scheduling expertise
• Must be available to work Wednesday-Sunday weekly
• Proven track record in building consistent, recurring retail business, and delivering an exceptional guest experience.

GROW WITH US

We are building an industry-leading business with 12 locations across the country. Squeeze General Managers are at the heart of the Squeeze brand. If you want to be involved in growing and shaping a new, innovative organization with ongoing career opportunities, then we’d love you to be part of our team and an exciting future.