General Manager

Freddy's Frozen Custard & Steakburgers; Lorain (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental and vision insurance options

Paid training

Vacation days accrued after one year

Job summary

A leading restaurant chain is seeking a General Manager to champion guest experiences and develop a high-performing team. You will lead operations, manage budgets, drive sales, and maintain brand standards. The ideal candidate possesses strong leadership skills, a commitment to guest service, and the ability to motivate others. This includes working a minimum of 45 hours per week and adapting to high-stress situations. Comprehensive health benefits and opportunities for career advancements are included.

Qualifications

• Proven commercial awareness and confidence in decision‑making.
• Ability to coach and motivate diverse teams.
• Resourceful and self-starter work ethic.

Responsibilities

• Lead the team and build a positive culture.
• Drive sales and manage operations effectively.
• Address customer complaints and build guest loyalty.

Skills

Leadership and team-building

Strong communication skills

Problem-solving skills

Organizational skills

Guest service commitment

Tools

Scheduling software

POS systems

Job description

Are you a servant leader who thrives on creating exceptional guest experiences and developing high‑performing teams? Freddy’s is looking for General Managers who model hospitality, are detail‑oriented and lead with integrity. In this role you’ll be a brand ambassador—guiding your restaurant team, staying connected with staff and guests, and driving sales and profitability.

Key Responsibilities

• Lead the Team & Build Culture – Model Freddy’s values and set a positive tone in the restaurant. Recruit, train and develop a high‑performing team; coach and appraise staff; and build a succession plan for each team member.
• Drive Results & Manage Operations – Meet sales and profit goals through effective management of labor, inventory and guest experience. Oversee in‑store operations, including staffing, food safety, merchandising, equipment maintenance, cash handling and waste control.
• Develop the Team – Utilize Freddy’s training materials, perform and teach all line and manager duties, and maintain a presence on the floor. Motivate staff to meet sales and performance goals and foster a fun, energetic workplace.
• Ensure Quality & Compliance – Maintain a clean, safe restaurant that meets Freddy’s high Guest Perspective Standard (GPS). Pass audits, uphold brand standards and adhere to all company directives and safety regulations.
• Financial Oversight – Monitor budgets and financial and statistical records. Control prime costs (labor and food) by managing schedules, ordering supplies, tracking inventory and minimizing waste. Prepare promotional displays and materials to maximize profitability and productivity.
• Guest Focus & Recovery – Address customer complaints with the intent of recovery and build guest loyalty through engagement and service excellence.
• Adapt & Execute – Handle fast‑paced, high‑stress situations; stay adaptable to emerging technologies and concepts; and work extra hours as needed to meet goals. Continuously educate yourself and encourage innovation.
• Performance Metrics & Expectations – Work a minimum of 45 hours per week (including some evenings and weekends). Achieve key performance indicators (e.g., sales‑driven KPIs, inventory variance and labor goals), submit weekly reports and maintain scoreboards highlighting progress and opportunities.

Qualifications & Skills

• Proven commercial awareness and confidence in decision‑making
• Superior leadership and team‑building abilities; ability to coach and motivate diverse teams
• Strong communication skills, emotional intelligence and conflict‑resolution capabilities
• Resourcefulness and problem‑solving skills; initiative and a self‑starting work ethic
• Organizational and numerical skills to manage budgets, inventory and schedules
• Proficiency with technology and IT systems (scheduling software, spreadsheets, POS)
• Enthusiasm for guest service and a commitment to providing a premier product

Physical Requirements

• Ability to work a variety of hours (days, nights and weekends) within your metro area
• Stand or walk up to 10 hours per shift and lift up to 40lbs
• Perform bending, stooping and occasional ladder use
• Health, dental and vision insurance options
• Paid training, including travel to certified training restaurants
• Vacation days accrued after one year of employment
• Opportunities to advance in a fast‑growing company serving Freddy's Guests
• Scholarship opportunities for qualifying individuals