Restaurant GM: Guest Experience Leader & Growth

Freddy's Frozen Custard & Steakburgers; Plano (TX); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Paid training travel

Vacation days

Scholarship opportunities

Career advancement

Job summary

Freddy's in Plano, TX is seeking a General Manager who models hospitality, leads with integrity and develops a high‑performing team to deliver exceptional guest experiences. You will drive sales and profitability by overseeing operations, managing labor and inventory, ensuring GPS quality and safety, mentoring staff, and maintaining Freddy's brand standards across the restaurant.

The role requires minimum 45 hours per week, a hands-on leadership presence, and a track record of coaching teams to

Qualifications

• Proven leadership and decision-making abilities.
• Strong leadership to coach and motivate diverse teams.
• Excellent guest service mindset with focus on premium experience.
• Ability to manage budgets, inventory and schedules.
• Proficient with scheduling software and POS systems.
• Comfort with technology and data-driven improvement.
• Strong communication and conflict resolution skills.

Responsibilities

• Lead the Team & Build Culture – model Freddy’s values, recruit, train and develop staff; build succession plans.
• Drive Results & Manage Operations – meet sales and profit goals through labor, inventory and guest experience management.
• Develop the Team – train and mentor on-floor and in-restaurant duties; motivate staff to hit targets.
• Ensure Quality & Compliance – maintain GPS standards, audits, brand guidelines and safety policies.
• Financial Oversight – monitor budgets, prime costs and inventory to maximize profitability.
• Guest Focus & Recovery – address complaints to recover guest loyalty through service excellence.
• Adapt & Execute – handle fast-paced situations and stay current with new concepts and tech.
• Performance Metrics & Expectations – work a minimum of 45 hours per week and report on KPIs.

Skills

Servant leadership

Team development

Guest service excellence

Budgeting & analytics

Operations management

Communication & conflict resolution

Adaptability

Tools

POS systems

Scheduling software

Job description

Are you a servant leader who thrives on creating exceptional guest experiences and developing high‑performing teams? Freddy’s is looking for General Managers who model hospitality, are detail‑oriented and lead with integrity. In this role you’ll be a brand ambassador—guiding your restaurant team, staying connected with staff and guests, and driving sales and profitability.

Key Responsibilities

• Lead the Team & Build Culture – Model Freddy’s values and set a positive tone in the restaurant. Recruit, train and develop a high‑performing team; coach and appraise staff; and build a succession plan for each team member.
• Drive Results & Manage Operations – Meet sales and profit goals through effective management of labor, inventory and guest experience. Oversee in‑store operations, including staffing, food safety, merchandising, equipment maintenance, cash handling and waste control.
• Develop the Team – Utilize Freddy’s training materials, perform and teach all line and manager duties, and maintain a presence on the floor. Motivate staff to meet sales and performance goals and foster a fun, energetic workplace.
• Ensure Quality & Compliance – Maintain a clean, safe restaurant that meets Freddy’s high Guest Perspective Standard (GPS). Pass audits, uphold brand standards and adhere to all company directives and safety regulations.
• Financial Oversight – Monitor budgets and financial and statistical records. Control prime costs (labor and food) by managing schedules, ordering supplies, tracking inventory and minimizing waste. Prepare promotional displays and materials to maximize profitability and productivity.
• Guest Focus & Recovery – Address customer complaints with the intent of recovery and build guest loyalty through engagement and service excellence.
• Adapt & Execute – Handle fast‑paced, high‑stress situations; stay adaptable to emerging technologies and concepts; and work extra hours as needed to meet goals. Continuously educate yourself and encourage innovation.
• Performance Metrics & Expectations – Work a minimum of 45 hours per week (including some evenings and weekends). Achieve key performance indicators (e.g., sales‑driven KPIs, inventory variance and labor goals), submit weekly reports and maintain scoreboards highlighting progress and opportunities.

Qualifications & Skills

• Proven commercial awareness and confidence in decision‑making
• Superior leadership and team‑building abilities; ability to coach and motivate diverse teams
• Strong communication skills, emotional intelligence and conflict‑resolution capabilities
• Resourcefulness and problem‑solving skills; initiative and a self‑starting work ethic
• Organizational and numerical skills to manage budgets, inventory and schedules
• Proficiency with technology and IT systems (scheduling software, spreadsheets, POS)
• Enthusiasm for guest service and a commitment to providing a premier product

Physical Requirements

• Ability to work a variety of hours (days, nights and weekends) within your metro area
• Stand or walk up to 10 hours per shift and lift up to 40lbs
• Perform bending, stooping and occasional ladder use
• Health, dental and vision insurance options
• Paid training, including travel to certified training restaurants
• Vacation days accrued after one year of employment
• Opportunities to advance in a fast‑growing company serving Freddy's Guests
• Scholarship opportunities for qualifying individuals