General Manager

Jm Foods; Long Beach (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

Jersey Mike's in Long Beach, CA is seeking a General Manager to lead daily store operations and develop a high-performing team. You will oversee guest services, training, and staff supervision while ensuring food safety and operational standards.

The role emphasizes hands-on leadership, interviewing and hiring support, and delivering exceptional customer experiences in a fast-paced hospitality environment.

Qualifications

• Strong background in hospitality management with focus on customer service excellence.
• Experience as a general manager with minimum two years in Restaurants / quick-service.
• Knowledge of food safety practices and kitchen operations.
• Proficiency in using POS systems.
• Excellent interpersonal and leadership skills to train, motivate, and supervise staff.

Responsibilities

• Assist in overseeing daily store operations to ensure efficiency and exceptional service.
• Participate in staff training programs to enhance team skills and performance.
• Supervise and support team members while fostering a positive, collaborative workplace.
• Conduct interviews and assist in the hiring process to build a strong team.
• Ensure compliance with food safety regulations and maintain a clean, safe environment.
• Collaborate with management to implement strategies for improving customer satisfaction and operational success.
• Handle customer inquiries and resolve issues promptly to maintain high service standards.

Skills

Hospitality management

Leadership

Customer service

Staff training

POS systems

Interpersonal skills

Education

High School diploma

Tools

POS systems

Job description

Job DetailsLevel: ManagementJob Location: 20210 Long Beach - Bixby - Long Beach, CA 90807Position Type: Full TimeEducation Level: High SchoolSalary Range: $24.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Customer ServiceThis position is ideal for individuals eager to develop their leadership skills within the hospitality industry. The GM will work closely with experienced managers to gain expertise in operations, customer service, and team management. This role offers a fantastic opportunity for career growth in a fast-paced and rewarding environment. If hired you will be compensated at $24.00 per hour Once Jersey Mike's Phase I & III training certification has been completed, the Hourly wage will be $27 per hour. The certification process is between four to six months depending on candidate's prior experience.

Key Responsibilities

• Assist in overseeing daily store operations to ensure efficiency and exceptional service.
• Participate in staff training programs to enhance team skills and performance.
• Supervise and support team members while fostering a positive, collaborative workplace.
• Conduct interviews and assist in the hiring process to build a strong team.
• Ensure compliance with food safety regulations and maintain a clean, safe environment.
• Collaborate with management to implement strategies for improving customer satisfaction and operational success.
• Handle customer inquiries and resolve issues promptly to maintain high service standards.

Qualifications and Skills

• Strong background in hospitality management with a focus on customer service excellence.
• Experience as a general manager a with minimum of two years in Restaurants / quick-service is required
• Knowledge of food safety practices and kitchen operations.
• Proficiency in using POS systems
• Excellent interpersonal and leadership skills to effectively train, motivate, and supervise staff.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.

Requirements

• Must be able to work a full 40 -hour week.
• Must be at least 18 years old.
• Must have 2 year minimum managing a quick service restaurant
• Ability to thrive in a fast-paced, high-pressure store environment.
• Strong organizational skills and the ability to set priorities with minimal supervision.
• Willingness to provide feedback, opinions, and recommendations to support the store and its team.
• Must have open availability.
• Must have own vehicle and car insurance
• We participate in E-Verify. All applicants must be authorized to work in the United States.
• Employment is contingent upon successfully passing a background check.

Join our team and grow your career in hospitality as we deliver exceptional guest experiences and support your development into a leadership role!