General Manager

Petco; Lompoc (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Petco in Lompoc, CA is seeking a General Manager to lead all store operations on-site. You will coach the team, manage staffing and scheduling, and uphold exceptional customer service and pet welfare.

You will monitor sales performance, drive profitability, oversee inventory and merchandising, and analyze store metrics to make data-informed decisions. The role partners with district and corporate teams to align with brand standards and community initiatives.

Qualifications

• Leadership and people management experience.
• Retail operations experience in sales, inventory, merchandising, and cash handling.
• Customer service focus and strong communication with customers.
• Ability to analyze store metrics and make data-driven decisions.
• Understanding of profit and loss, budgeting, and expense control.
• Willingness to work on-site full-time, including weekends and holidays.
• Comfort around animals and commitment to welfare.
• Previous retail management or supervisory experience; pet retail is a plus.
• High school diploma or equivalent; further business education is beneficial.

Responsibilities

• Lead and coach store team members.
• Manage staffing, scheduling, and onboarding.
• Monitor sales performance, drive profitability, oversee inventory and merchandising.
• Analyze store metrics to make data-informed decisions.
• Ensure safety, cleanliness, and compliance with policies.
• Build relationships with customers and the local community.

Skills

Leadership

Retail operations

Customer service

Data-informed decisions

Staff scheduling

Inventory control

Profit & loss understanding

On-site availability

Pet welfare

Pet store experience

Education

High school diploma or equivalent

Post-secondary education in business/management (beneficial)

Job description

Company Description

Petco is a national pet specialty retailer dedicated to helping pets live their best lives, proudly celebrating over 60 years of service to pets and pet parents. The company offers a wide range of products, services, and experiences designed to support the health, wellness, and happiness of animals. Team members work in a customer-focused environment where care for pets is central to daily operations and company values. Petco invests in training and development to help employees grow their careers while making a meaningful impact in their communities.

Role Description

The General Manager is a full-time, on-site role based in Lompoc, CA, responsible for overseeing all aspects of store operations. This role includes leading and coaching store team members, managing staffing and scheduling, and ensuring high standards of customer service and pet care. The General Manager monitors sales performance, drives revenue and profitability, manages inventory, and maintains a safe, clean, and compliant store environment. Day-to-day responsibilities also involve executing company initiatives, analyzing business metrics, optimizing merchandising, and building strong relationships with customers and the local community. The General Manager collaborates with district and corporate partners to align the store with organizational goals and brand standards.

Qualifications

• Demonstrated leadership and people management skills, including team supervision, coaching, and performance management.
• Strong retail operations experience in areas such as sales management, inventory control, merchandising, and cash handling.
• Customer service and communication skills, with the ability to resolve issues, engage pet parents, and build lasting relationships.
• Organizational and problem-solving abilities, including comfort with analyzing store metrics, setting priorities, and making data-informed decisions.
• Basic business and financial acumen, including understanding of profit and loss, budgeting, and expense control.
• Ability to work on-site full-time in Lompoc, CA, including weekends, evenings, and holidays as needed.
• Comfort working around and handling companion animals, with a genuine interest in pet welfare and safety.
• Previous experience in retail management or a similar supervisory role; experience in pet or specialty retail is a plus.
• High school diploma or equivalent required; post‑secondary education in business, management, or a related field is beneficial.