General Manager

TOTE Group; Lihue, Northern (HI, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Voluntary Accident Insurance

Job summary

Naniq Global Logistics seeks a seasoned General Manager to lead the Amazon Gateway operation on Kauai. You will direct air cargo handling, sortation, and linehaul logistics while driving safety, compliance, and customer performance.

You will coach supervisors, optimize schedules, and partner with subcontractors to ensure staffing, quality service, and adherence to TSA/DOT requirements in a fast-paced, 7-day operation.

Qualifications

• 3+ years of leadership experience in logistics, transportation, or operations management.
• Strong background in operations management, logistics, or transportation management.
• Proven ability to lead, coach, develop, and motivate high-performing teams.
• Experience with employee relations, workforce planning, performance management, and staffing coordination.
• Knowledge of package sortation, trucking operations, cargo handling, and distribution processes.
• Understanding of TSA, DOT, regulatory compliance, workplace safety, and security procedures.
• Excellent customer service, communication, and relationship management.
• Strong organizational, analytical, and problem-solving abilities.
• Experience with reporting, analytics, payroll, and timekeeping systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience handling confidential and sensitive information.
• Commercial driving and package sortation experience is highly desirable.
• Must pass drug screenings and background checks; legally eligible to work in the United States.

Responsibilities

• Lead all aspects of air cargo handling, package sortation, and linehaul transportation operations.
• Ensure achievement of customer service standards, operational KPIs, and contractual requirements.
• Drive continuous improvement initiatives to increase efficiency, productivity, and performance.
• Provide leadership, coaching, and accountability for supervisors and staff.
• Partner with subcontractors and internal stakeholders to ensure staffing and workforce readiness.
• Support recruiting, onboarding, training, and employee development activities.

Skills

Leadership experience

Logistics operations

Team development

Compliance

Customer service

Scheduling & payroll

Tools

Payroll systems

Timekeeping systems

Operational reporting tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

Manager NGL - Lihue, HI, Lihue, HI, US

6 days ago Requisition ID: 1474

Salary Range: $80,000.00 To $110,000.00 Annually

General Manager

Location: Lihue, Hawaii (Kauai)
Company: Naniq Global Logistics
Job Type: Full-Time
Schedule: 5 Days per Week | Operation Runs 7 Days per Week
Reports To: Regional General Manager
Compensation: $80,000 - $110,000 annually, depending on education, skills, and experience

At Naniq Global Logistics, we are committed to safety, reliability, operational excellence, and industry-leading innovation. We value team members who demonstrate integrity, accountability, grit, leadership, and a customer-first mindset.

We are seeking a highly motivated and experienced General Manager to lead our Amazon Gateway operation in Lihue, Hawaii. This is an exciting opportunity for a dynamic leader who thrives in a fast-paced logistics environment and is passionate about developing teams, optimizing operations, and delivering exceptional service.

Position Summary

The General Manager oversees all aspects of the Amazon Gateway operation on the island of Kauai, including:

• Ground Support Handling of Boeing 767 cargo aircraft
• Aircraft loading and unloading operations
• Package sortation and distribution
• Coordination with United States Postal Service (USPS) Direct Delivery Units (DDUs)

This position is responsible for ensuring operational efficiency, regulatory compliance, employee performance, customer satisfaction, safety, and achievement of client performance metrics. The General Manager must be capable of stepping into other leadership roles as business needs require.

Operations primarily occur during late evening and early morning hours. Flexibility is required to support a 7-day-per-week operation, including occasional weekends.

Qualifications, Skills & Experience

The ideal candidate will possess the following:

• 3+ years of leadership experience in logistics, transportation, warehouse operations, aviation, supply chain, or operations management
• Strong background in operations management, logistics, transportation management, warehouse operations, or aviation ground handling
• Proven ability to lead, coach, develop, and motivate high-performing teams
• Experience with employee relations, workforce planning, performance management, and staffing coordination
• Knowledge of package sortation, trucking operations, cargo handling, and distribution processes
• Strong understanding of TSA, DOT, regulatory compliance, workplace safety, and security procedures
• Excellent customer service, communication, and relationship management skills
• Exceptional organizational, analytical, and problem-solving abilities
• Experience with reporting, analytics, payroll, timekeeping systems, and operational metrics
• Ability to manage multiple priorities in a fast-paced environment with minimal supervision
• Experience handling confidential and sensitive information
• Commercial driving and package sortation experience is highly desirable
• Must successfully pass all required drug screenings and background checks, including employer, customer, and/or SIDA requirements
• Must be legally authorized to work in the United States

Pay Range

$80,000 - $110,000 per year DOE (Depending on Experience)

In compliance with Hawaii pay transparency requirements, the posted compensation range represents the anticipated salary for this position. Final compensation will be determined based on experience, qualifications, skills, and internal equity considerations.

Naniq offers a comprehensive benefits package, including:

• 401(k) with Company Match
• Medical Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Voluntary Accident Insurance

Key Responsibilities

Operational Leadership

• Lead all aspects of air cargo handling, package sortation, and linehaul transportation operations.
• Ensure achievement of customer service standards, operational KPIs, and contractual requirements.
• Drive continuous improvement initiatives to increase efficiency, productivity, and operational performance.
• Provide leadership, coaching, and accountability for supervisors and operational personnel.
• Partner with subcontractors and internal stakeholders to ensure adequate staffing and workforce readiness.
• Support recruiting, hiring, onboarding, training, and employee development activities.

Safety, Compliance & Security

• Maintain compliance with TSA, DOT, local, state, and federal regulations.
• Promote a strong culture of safety, security, and operational excellence.
• Investigate, document, and report operational, safety, and security incidents.

Reporting & Operational Oversight

• Monitor operational performance, staffing, equipment readiness, schedules, and customer reporting requirements.
• Oversee payroll review, timesheet accuracy, operational reporting, and communication processes.
• Coordinate daily operations and ensure successful execution of all shift activities.

Physical Requirements

• Ability to frequently walk, stand, bend, and move throughout the workday.
• Ability to regularly lift and carry up to 50 pounds.
• Team lifting procedures required for items exceeding 50 pounds.
• Ability to work in warehouse, ramp, and outdoor operational environments.

Reasonable Accommodation

Naniq Global Logistics provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable federal, state, and local laws.

Naniq Global Logistics is an Equal Opportunity Employer, Affirmative Action Employer, and VEVRAA Federal Contractor committed to fostering a diverse and inclusive workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.

Naniq is a drug-free workplace and participates in the E-Verify Employment Verification Program.