General Manager

18037 Jersey Mike's Lake Stevens; Lake Stevens (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Medical, dental, and vision insurance

Leadership development and training

Opportunities for advancement

Job summary

Jersey Mike's Lake Stevens in Washington is seeking a General Manager to lead all restaurant operations, coach a high-performing team, and ensure exceptional guest experiences.

You will manage labor, food costs, inventory, safety, and adherence to Jersey Mike's standards while developing future leaders and building community relationships.

Qualifications

• Restaurant management experience required.
• Proven track record leading teams.
• Strong guest service focus and problem-solving.

Responsibilities

• Lead all aspects of the restaurant and drive performance.
• Hire, train, coach, and develop a high-performing team.
• Create a positive, engaging workplace culture built on teamwork and respect.

Skills

Leadership

Team coaching

P&L management

Food safety

People development

Communication

Tools

POS systems

Inventory software

Job description

At Jersey Mike's, we're more than just a sub shop—we're a team built on great food, great people, and a commitment to our communities.

Since 1956, Jersey Mike's has been serving authentic, fresh sliced subs while creating a culture centered around teamwork, personal growth, and giving back. Our General Managers are the leaders who bring that culture to life every day by developing people, delivering exceptional guest experiences, and driving outstanding restaurant performance.

If you're a passionate leader who enjoys coaching teams, building a positive workplace, and achieving results, we'd love to meet you.

What You'll Do

As a General Manager, you'll be responsible for leading all aspects of your restaurant while creating an environment where both guests and team members thrive.

Your responsibilities include:

Leading the overall operation and performance of your restaurant

Hiring, training, coaching, and developing a high-performing team

Creating a positive, engaging workplace culture built on teamwork, accountability, and respect

Delivering an exceptional guest experience and ensuring every customer receives a "Sub Above" experience

Driving sales growth while managing labor, food costs, and overall profitability

Ensuring consistent execution of Jersey Mike's standards for food quality, cleanliness, and customer service

Managing inventory, ordering, and cost controls to support restaurant performance

Maintaining compliance with food safety, sanitation, and company operating standards

Developing future leaders by coaching Crew Members, Shift Leaders, and Assistant Managers

Building strong relationships within the local community while representing the Jersey Mike's brand

Analyzing restaurant performance and implementing action plans to achieve operational goals

Partnering with your Regional Manager to continuously improve results and develop your team

What We're Looking For

We're looking for leaders who:

Have previous restaurant management experience, preferably as a General Manager, Assistant Manager, or multi-unit leader

Have a proven track record of leading high-performing teams

Are passionate about developing and mentoring others

Lead with integrity, accountability, and a positive attitude

Thrive in a fast-paced, guest-focused environment

Understand restaurant financials, including labor, food cost, sales, and profitability

Have strong communication, organizational, and problem-solving skills

Take ownership of results and continuously look for opportunities to improve

Create a culture where team members feel supported, valued, and motivated

Experience with quick-service or fast-casual restaurants is preferred, but we welcome leaders from other hospitality and retail environments who have a passion for people and operational excellence.

Requirements

Flexible availability, including mornings, evenings, weekends, and holidays

Reliable transportation and dependable attendance

Ability to stand for extended periods and lift up to 50 pounds

Must meet applicable age requirements for operating certain equipment where required by state or local regulations

Food safety certification may be required and will be provided or supported if applicable

Why Join Jersey Mike's?

At Jersey Mike's, we believe our General Managers are the foundation of our success. We invest in our leaders by providing the training, support, and resources they need to build successful teams and rewarding careers.

Benefits and perks may include:

• Performance-based bonus opportunities
• Medical, dental, and vision insurance*
• Leadership development and ongoing training
• Opportunities for advancement into Regional Manager and multi-unit leadership roles
• A supportive, team-focused culture committed to your success
• *Benefits may vary by location.

Our Culture of Giving

Giving back is at the heart of Jersey Mike's. We believe in serving not only great food, but also our neighbors and the communities we call home. From local partnerships to community events and fundraising efforts, our restaurants are committed to making a positive impact.

As a General Manager, you'll help lead those efforts by building strong teams, delivering exceptional hospitality, and creating meaningful connections within your community.

If you're ready to lead with purpose, inspire others, and build a rewarding career with Jersey Mike's, we'd love to have you on our team.

This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.

We use eVerify to confirm U.S. Employment eligibility.