General Manager

18029 Jersey Mike's LACEY; Lacey (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus opportunities

Health insurance

Leadership training

Advancement opportunities

Team culture

Job summary

Jersey Mike's is seeking a General Manager to lead all operations of the restaurant, inspire a high-performing team, and deliver exceptional guest experiences while achieving strong financial results. You will set the tone for culture, training, and accountability, ensuring every shift runs smoothly and guests feel welcomed and valued.

Responsibilities include hiring, coaching, and developing Crew Members and Shift Leaders; controlling labor and food costs; maintaining food safety and brand

Qualifications

• Experience managing a restaurant, preferably as GM or multi-unit leader.
• Ability to lead and develop teams and drive results.
• Strong understanding of food safety, quality, and guest service standards.

Responsibilities

• Lead the overall operation and performance of the restaurant.
• Hire, train, coach, and develop a high-performing team.
• Create a positive workplace culture built on teamwork, accountability, and respect.
• Deliver an exceptional guest experience and ensure every customer receives a Sub Above experience.
• Drive sales growth while managing labor, food costs, and profitability.
• Ensure consistent execution of Jersey Mike's standards for quality, cleanliness, and service.
• Develop future leaders by mentoring Crew Members and Shift Leaders.
• Build relationships within the local community and represent the brand.

Skills

Restaurant management

Team leadership

Customer service

Operational excellence

Communication

Problem solving

Job description

At Jersey Mike's, we're more than just a sub shop—we're a team built on great food, great people, and a commitment to our communities.

Since 1956, Jersey Mike's has been serving authentic, fresh sliced subs while creating a culture centered around teamwork, personal growth, and giving back. Our General Managers are the leaders who bring that culture to life every day by developing people, delivering exceptional guest experiences, and driving outstanding restaurant performance.

If you're a passionate leader who enjoys coaching teams, building a positive workplace, and achieving results, we'd love to meet you.

What You'll Do

As a General Manager, you'll be responsible for leading all aspects of your restaurant while creating an environment where both guests and team members thrive.

Your responsibilities include:

• Leading the overall operation and performance of your restaurant
• Hiring, training, coaching, and developing a high-performing team
• Creating a positive, engaging workplace culture built on teamwork, accountability, and respect
• Delivering an exceptional guest experience and ensuring every customer receives a "Sub Above" experience
• Driving sales growth while managing labor, food costs, and overall profitability
• Ensuring consistent execution of Jersey Mike's standards for food quality, cleanliness, and customer service
• Managing inventory, ordering, and cost controls to support restaurant performance
• Maintaining compliance with food safety, sanitation, and company operating standards
• Developing future leaders by coaching Crew Members, Shift Leaders, and Assistant Managers
• Building strong relationships within the local community while representing the Jersey Mike's brand
• Analyzing restaurant performance and implementing action plans to achieve operational goals
• Partnering with your Regional Manager to continuously improve results and develop your team

What We're Looking For

We're looking for leaders who:

• Have previous restaurant management experience, preferably as a General Manager, Assistant Manager, or multi-unit leader
• Have a proven track record of leading high-performing teams
• Are passionate about developing and mentoring others
• Lead with integrity, accountability, and a positive attitude
• Thrive in a fast-paced, guest-focused environment
• Understand restaurant financials, including labor, food cost, sales, and profitability
• Have strong communication, organizational, and problem-solving skills
• Take ownership of results and continuously look for opportunities to improve
• Create a culture where team members feel supported, valued, and motivated
• Experience with quick-service or fast-casual restaurants is preferred, but we welcome leaders from other hospitality and retail environments who have a passion for people and operational excellence.

Requirements

• Flexible availability, including mornings, evenings, weekends, and holidays
• Reliable transportation and dependable attendance
• Ability to stand for extended periods and lift up to 50 pounds
• Must meet applicable age requirements for operating certain equipment where required by state or local regulations
• Food safety certification may be required and will be provided or supported if applicable

Why Join Jersey Mike's?

At Jersey Mike's, we believe our General Managers are the foundation of our success. We invest in our leaders by providing the training, support, and resources they need to build successful teams and rewarding careers.

Benefits and perks may include:

• Performance-based bonus opportunities
• Medical, dental, and vision insurance*
• Leadership development and ongoing training
• Opportunities for advancement into Regional Manager and multi-unit leadership roles
• A supportive, team-focused culture committed to your success

*Benefits may vary by location.

Our Culture of Giving

Giving back is at the heart of Jersey Mike's. We believe in serving not only great food, but also our neighbors and the communities we call home. From local partnerships to community events and fundraising efforts, our restaurants are committed to making a positive impact.

As a General Manager, you'll help lead those efforts by building strong teams, delivering exceptional hospitality, and creating meaningful connections within your community.

If you're ready to lead with purpose, inspire others, and build a rewarding career with Jersey Mike's, we'd love to have you on our team.

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