General Manager

Socket.dev; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev is seeking a Restaurant General Manager to lead daily restaurant operations, drive sales, control inventory and labor, and maintain quality and sanitation standards. You will supervise associates and build a high-performance team aligned with brand goals.

The role requires at least two years in a leadership role in restaurant, hospitality, or retail, and a High School Diploma or equivalent. Travel occasional; expect 50+ hours weekly.

Qualifications

• Requires High School Diploma or equivalent.
• Minimum two (2) years in a leadership role in restaurant, hospitality or retail with responsibility for financial outcomes and direct reports.

Responsibilities

• Achieve financial commitments and guest satisfaction goals.
• Maintain high energy to motivate associates and satisfy guest needs.
• Ensure food, beverage and service quality meet or exceed standards.
• Recruit, interview, hire and conduct performance appraisals for associates.
• Develop and implement succession plans for associates.
• Provide disciplinary action when applicable.
• Ensure reports are completed, cash handling procedures followed, assets maintained and inventories controlled.
• Analyze systems, procedures and trends to guide strategic improvements in restaurant operations.

Skills

Complex problem-solving

Decision making

People leadership

Communication

Team motivation

Organization

Change management

Interpersonal skills

Time management

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Summary:

The Restaurant General Manager has overall responsibility for the day to day operations of the assigned restaurant, including: sales building, inventory and labor controls, quality of product and service and sanitation. The Restaurant General Manager directs all activities related to the associates, ensuring their ability to perform as a team and achieve the goals for the restaurant and the brand.

Competencies:

• Complex problem-solving skills
• Sound judgment and decision making
• Time and Financial Resource Management
• Ability to lead with respect and integrity
• Detail-oriented and organized
• The ability to lead a team and function within a team
• Strong interpersonal and communication skills, both verbal and written
• Maintaining a high performance and accountable culture
• Ability to motivate and empower a team to deliver the best
• Possess strong change management skills
• Self-driven and flexible
• Microsoft Office Suite proficiency

Essential Job Functions:

• Ensure restaurant achieves both financial commitments and guest satisfaction goals.
• Maintain a high energy attitude to motivate associates and satisfy guest needs.
• Ensures food, beverage and service quality meet or exceed standards.
• Recruit, interview, hire and conduct performance appraisals for associates.
• Responsible for development and succession planning for associates.
• Provide disciplinary action for associates and terminations, when applicable.
• Ensure direct reports perform all assigned job duties in a prompt and accurate manner.
• Ensures preparation and submission of all required paperwork, all cash handling procedures are followed, restaurant assets are maintained and controlled, inventories of food/beverage and small wares are controlled, compliance with all local, state and federal laws, as well as compliance with all company policies.
• Analyzes systems, procedures and business trends, provides strategic guidance for development and improvement of all restaurant operations.
• Ensures a safe working and customer experience environment by facilitating safe working behaviors for all associates.
• Other duties, as needed.

General Conditions and Physical Demands:

• 50+ hours per week (days and hours dependent on business needs, therefore flexibility is required to address urgent matters, as needed)
• Lift, move or carry up to 75 pounds
• Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl.
• Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walking

Travel

• Occasional travel for off-site meetings

Required Education and Experience

• High School Diploma or equivalent
• Has a minimum of two (2) years in a leadership role in the restaurant, hospitality or retail industry, with responsibility for both financial outcomes and direct reports.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change, with or without notice.