General Manager

BHF OPERATING COMPANY LLC; Kissimmee (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

BHF OPERATING COMPANY LLC is seeking a General Manager to lead its Kissimmee branch. The role involves directing store operations, managing staff, ensuring compliance with regulations, and meeting company objectives.

The ideal candidate should have strong organizational and communication skills, along with experience in retail. Responsibilities include recruiting staff, managing financial reports, and implementing sales programs. This position demands a professional appearance and regular attendance including nights and weekends.

Qualifications

• Two years’ experience in retail emphasizing customer service and account management.
• Must communicate effectively in person and over the phone.
• Regular and consistent attendance is required, including nights and weekends.

Responsibilities

• Direct and coordinate store activities for safe and profitable operations.
• Manage inventory and cash assets, and ensure compliance with regulations.
• Recruit, hire, train, and evaluate staff for store management.

Skills

Organizational skills

Selling skills

Communication skills

Problem-solving skills

Negotiation and conflict resolution

Education

Associate or Bachelor’s degree in Business, Accounting, Marketing, or Management

Job description

Position Summary

The General Manager is the leader of the individual branch location. The General Manager performs a wide variety of job functions, directing, and coordinating store activities to ensure safe, professional, and profitable operations. The General Manager is accountable for meeting company objectives and adhering to company policies.

Principal Responsibilities

• Acquire and Maintain Customers
• Compliance with all applicable federal, state and local statutes
• Decipher, prepare and review financial statements and store reports
• Ensure adequate availability of merchandise at all times
• Fill out paperwork for submission to corporate support
• Follow monthly marketing plans
• Implement sales and marketing programs
• Maintain company vehicles within safe operating standards
• Managing inventory and cash assets
• Meeting company standards for quality, customer service and safety
• Meeting sales and revenue goals, implementing marketing and growth plans
• Prepare daily work schedules, assign tasks, evaluate employee performance; discipline, enforce company policy and terminate when appropriate
• Provide a safe, clean environment for customers and associates
• Recruit, hire, and train to ensure efficient operations
• Set goals and conduct weekly staff meetings
• Store Management
• Train and develop associates
• All other duties deemed necessary for effective store management

Qualifications and Requirements

• Effective organizational skills
• Established selling skills
• Good communication skills
• Handle multiple priorities simultaneously
• Learn and become proficient in POS system
• Maintain professional appearance
• Must be able to read, write and communicate effectively in person and over the phone with employees and customers
• Negotiate and resolve conflict
• Plan, organize, delegate, coordinate and follow up various tasks and assignments
• Recognize and solve problems
• Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
• Regular and consistent attendance, including nights and weekends as business dictates

Education and Experience

• Any combination of education and experience providing the necessary skills and knowledge are acceptable. Typical qualifications would be equivalent to:
• Associate or Bachelor’s degree with coursework in business, accounting, marketing or management.
• Two years’ experience in retail or other business emphasizing customer service, account management or merchandising.

General Physical Requirements

• Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
• Stooping, bending, pulling, climbing, reaching and grabbing as required
• Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
• Prolonged driving and standing
• Must be able to work in and outdoors in a variety of climates and weather conditions.