General Manager

CASSANOS INC; Kettering (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Cassanos Inc. is seeking a General Manager in Training in Kettering, OH to lead food and beverage operations while upholding service standards and safety. You will handle cost controls, labor, and cash management during a manager’s absence, with a demanding 45-hour work week.

The MIT position requires strong English communication, cash handling experience, and the ability to train and supervise staff while maintaining customer satisfaction and operational efficiency.

Qualifications

• Must be 19 years of age or older.
• Must have a valid driver’s license, automobile insurance, and be cleared to current insurance/MVR guidelines to deliver in an emergency.
• Must have at least 6 months cash handling, food handling, customer service, and general supervision/management experience.
• Must have knowledge of customer service principles, quality standards, and evaluating customer satisfaction.
• Must have knowledge of basic math and computer skills.
• Strong verbal and written communication skills in English preferred.
• Must understand management principles in resource allocation, leadership, production methods, and coordinating people/resources.
• Must have knowledge of recruitment, selection, training, and leading personnel.
• Must understand raw materials, store production processes, quality control, costs, and profitability for customer service.
• Must always have a working phone.
• Job may require standing or walking; long shifts and table height work may be required (34–45 inches).
• Ability to problem-solve, plan, motivate, and take initiative.

Responsibilities

• Oversee food and beverage operations, including food prep and service standards, and health/safety compliance.
• Direct cost control areas: food, miscellaneous costs, labor, and cash handling.
• Take responsibility during a manager’s absence for vacation or sick time.
• Ensure adherence to cash control and labor cost targets.
• Support a high-performing team through effective leadership and supervision.

Skills

Customer-focused

Issue resolution

Team collaboration

Safety-first

Rule compliance

Job description

Job Details

Job Location: Corporate - Manager In Training (911) - Kettering, OH 45429

Position Type: Full Time

Job Category: Management

The General Manager should have a good understanding of food and beverage operations, including food preparation, service standards, and health and safety regulations. Directly responsible for food cost control, miscellaneous cost control, labor cost control, and cash control. MIT’s are directly responsible for these costs during a manager’s absence for vacation or sick time Requires a minimum of a 45-hour work week.

Qualifications

• QualificationsGeneral Requirements
• Must be 19 years of age or older.
• Must have a valid driver’s license, automobile insurance, and be cleared to the current insurance and MVR guidelines in order to deliver in an emergency.
• Must have at least 6 months cash handling, food handling, customer service, and general supervision/management experience.
• Must have knowledge of principles and processes for providing customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must have knowledge of basic math and computer skills.
• Strong verbal and written communication skills in English preferred, including production and manufacturing terminology.
• Must have knowledge of management principles involved in resource allocation, leadership technique, production methods, and coordination of people and resources.
• Must have knowledge of principles and procedures for personnel recruitment, selection, training, and leading.
• Must have knowledge of raw materials, store production processes, quality control, costs, and other techniques for maximizing store profitability and customer service.
• Must always have a working phone.
• Job may require a lot of standing or walking. Must be able to work extra-long shifts, also, must be able to stand at a table height of 34-45 inches for up to 6 hours.
• Ability to problem-solve, plan, motivate, and take initiative.

Essential Skills

• Customer-focused and friendly
• Quickly identify and resolve issues
• Must work well with other team members
• Consistently maintain asafety-first mindset.
• Able to read and follow rules and instructions.