General Manager

Workstream; Kemp (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

SONIC Drive-In in Kemp, TX is seeking a General Manager to lead restaurant operations, train staff, and ensure safe, high-quality service. You will manage scheduling, inventory, payroll records, and guest experiences while upholding company policies and local regulations.

Ideal candidates have 2+ years of management experience in QSR, strong leadership and communication skills, and a focus on customer satisfaction. Flexibility for irregular hrs, weekends, and holidays is required.

Qualifications

• Minimum high school diploma; advanced business studies preferred.
• At least 2 years of restaurant management experience; ability to lead shifts without supervision.
• Must work a 5-day week with irregular hours, nights, weekends and holidays.
• Knowledge of recruiting, interviewing and selection practices.
• Knowledge of labor laws and sanitation regulations.
• Strong leadership, communication, and problem-solving skills.
• Adherence to appearance, uniform and hygiene standards.

Responsibilities

• Manage, train, monitor and coach crew, carhops and skating carhops.
• Direct and assign staff to meet operational standards and drive service quality.
• Prepare work schedules and adjust staffing as needed.
• Monitor inventory and place orders within cost controls.
• Ensure accurate payroll and employment records.
• Handle guest requests and resolve complaints with supervisor support.
• Interview and hire team members to maintain proper staffing levels.
• Develop action plans to address sales and financial trends and implement marketing plans.

Skills

Restaurant management

Staff training

Scheduling

Hiring/interviews

Customer service

Operations leadership

Education

High school diploma

Business studies preferred

Tools

POS system

Payroll records

Job description

It’s the dream job you never have to wake up from. At SONIC, you’ll whistle while you work, gaining a sense of accomplishment along the way. You’ll interact with fantastic people, earn great pay, sport a cool uniform.

As a SONIC Drive-In restaurant General Manager, you are indeed a general—leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience.

Essential General Manager Restaurant Job Duties

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
• Develop and implement a marketing plan

Requirements

Additional General Manager Requirements

• High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC

SONIC and its independent franchise owners are Equal Opportunity Employers.